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Joe&Cynthia

Not so great if you expect to sleep

1.0 of 5 bubblesReviewed 15 Oct 2022
At 1:45 in the morning, I called the front desk to complain about the loud noises coming from a room on my floor. The clerk who answered the phone indicated that the guests were having a birthday party and told me they had the right to party. She suggested I was unreasonable to expect quiet. She told me the people paid extra for their party and the hotel was full. When I asked to speak with a manager, she hung up. When I called back and asked for her name, she did not respond. This place doesn't look like a bad hotel. Before you make a reservation here, however, I suggest you call and ask if they have guests who paid extra for a party.
Date of stay: October 2022
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JAHSAUN JONES, General Manager at Springhill Suites Albany-colonie, responded to this review
Responded 15 Oct 2022
I'm so sorry for your experience and will definitely look into this matter as we strive to please each of our guest ill will touch base with the necessary departments to ensure this never happens again, sorry again for any inconvenience this may have cause you and your family.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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13 - 18 of 447 reviews
Reviewed 12 July 2022

We stayed here just for a night while visiting Six Flags with kids. Great location very ear to a target and plenty of eateries. Albany downtown (just 4 miles away) is a must visit. Nice renovated hotel. clean rooms, wonderful linens, breakfast can be improved a bit though. Out of food multiple times, clearly not enough people to replenish.
Small pool was a bit cold still 5 stars for the good location and cleanliness and overall helpful ness. Forgot to mention, they even allowed a 9:30 am checkin - SUPER IMPRESSED!!!

Date of stay: July 2022
    • Location
    • Sleep Quality
    • Service
Thank sudhgarg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 June 2022 via mobile

Upon arrival, find a sign on the front desk counter indicating that this location reopened in July 2021 under new ownership & was purchased "as is" and that you will find bleach stains on the furniture. Additionally, hotel is due for renovation in 2022.
To date, nothing has been done of what I can see & specifically our room was dated, a ton of caulking used for repair & attempting to cover up sins. Wallpaper seams peeling open/off everywhere.
Our door deadbolt would stick open when entering the room & had to play games to get it back in to allow for to close.
The pool water was very cloudy & uninviting looking.
On the plus side, bed & pillows were comfortable & had a decent continental breakfast. The kitchen worker was hustling to keep everything stocked & hot.
Lastly, awoke this morning with a large moth flying around in our room.
Likely will not stay here on our return trip home.

Date of stay: June 2022
Trip type: Travelled as a couple
2  Thank sudden217
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 June 2022

We stayed at this hotel for two weeks and liked our stay. The entire staff was courteous and helpful. A special shout out to Tarwanna for helping us at 3:00AM in the morning when our scheduled taxi pick up to the airport never showed up. She waited with us and found another taxi company for us. Although the room and furniture were a bit old compared to other Marriott Hotels, hopefully with the upcoming renovation this will not be an issue in the future.

Room tip: Conveniently located to shops and restaurants
Date of stay: June 2022
    • Location
    • Cleanliness
    • Service
Thank 3ChrisT14
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 December 2021

Great room design, a small kitchen with a drainable sink, a microwave, a refrigerator, a living room area separated from the sleeping area.
In a convenient location. Quiet. Easy parking.

The price could have been a bit lower.

But overall, still happy with our stay.

Date of stay: December 2021
    • Value
    • Cleanliness
    • Service
1  Thank Geminican
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 November 2021 via mobile

What was good would be a shorter write up. The room was not cleaned to the Marriot standard. There was a horse fly in my room. I also found a bug that I did not recognize in my bed.

Here is the worst part: the fire alarm went off at 3:30am. All of the guests gathered in the lobby. Hotel management never said anything to inform the guests about what what was happening. The hotel manager did not have the key to the alarm panel which frustrated the firemen. It took two hours to locate the alarm panel key and the alarm finally went off at 5:21am. We endured the ringing sound for two hours. I had a major headache and I lost two hours of sleep. Thankfully I only booked for one night because this was a horrible experience!!!!
1/20/21 - 1/21/21

Date of stay: November 2021
Trip type: Travelled as a couple
Thank cooleesha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JAHSAUN JONES, General Manager at Springhill Suites Albany-colonie, responded to this reviewResponded 22 November 2021

Thank you for your feedback and I do apologize you your experience at the Springhill suites I will look into the cleanliness issue, and as far as the alarm system a guest pulled the alarm and we do have the key but when we tried to reset system, we then found a guest had pulled their smoke detector down which would not allow the system to reset, I truly apologize for any inconvenience this has called we were trying our best to get the necessary parties here to shut the system down.

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