What was good would be a shorter write up. The room was not cleaned to the Marriot standard. There was a horse fly in my room. I also found a bug that I did not recognize in my bed.

Here is the worst part: the fire alarm went off at 3:30am. All of the guests gathered in the lobby. Hotel management never said anything to inform the guests about what what was happening. The hotel manager did not have the key to the alarm panel which frustrated the firemen. It took two hours to locate the alarm panel key and the alarm finally went off at 5:21am. We endured the ringing sound for two hours. I had a major headache and I lost two hours of sleep. Thankfully I only booked for one night because this was a horrible experience!!!!
1/20/21 - 1/21/21

I'm an athletic director at a prep school and we travel often. We have been staying at hotels for the past 25 years and I value these reviews.
I was reading various mixed reviews about this hotel and was worried about booking. However, we do try to stay at Springhill Suites if there is one available in our travel area. The room are perfect for teams as they hold 3-4 kids comfortably and have a separate bathroom and shower areas. They offer a terrific breakfast and have a pool. Most times, they are located in an area where there are things to do. We really love the Springhill Suites!
From the time i got in touch with Sales Director Elizabeth Redmond for a contract for 12 rooms for our soccer team to our final check out, it was nothing but professionalism and outstanding service. Our rooms were ready upon arrival and they had a conference room available for team functions. The front desk staff (especially Nina!) was extremely profession and helpful. They recommended an outstanding pizza place which delivered 15 pizzas to us at 11pm. The rooms were all clean and spacious offering comfort for our kids. The breakfast was terrific and fed a lot of people. Our check out was effortless and we won the game! Thanks you Springhill Suites for an outstanding time!