Great room design, a small kitchen with a drainable sink, a microwave, a refrigerator, a living room area separated from the sleeping area.
In a convenient location. Quiet. Easy parking.
The price could have been a bit lower.
But overall, still happy with our stay.
What was good would be a shorter write up. The room was not cleaned to the Marriot standard. There was a horse fly in my room. I also found a bug that I did not recognize in my bed.
Here is the worst part: the fire alarm went off at 3:30am. All of the guests gathered in the lobby. Hotel management never said anything to inform the guests about what what was happening. The hotel manager did not have the key to the alarm panel which frustrated the firemen. It took two hours to locate the alarm panel key and the alarm finally went off at 5:21am. We endured the ringing sound for two hours. I had a major headache and I lost two hours of sleep. Thankfully I only booked for one night because this was a horrible experience!!!!
1/20/21 - 1/21/21
Thank you for your feedback and I do apologize you your experience at the Springhill suites I will look into the cleanliness issue, and as far as the alarm system a guest pulled the alarm and we do have the key but when we tried to reset system, we then found a guest had pulled their smoke detector down which would not allow the system to reset, I truly apologize for any inconvenience this has called we were trying our best to get the necessary parties here to shut the system down.
I'm an athletic director at a prep school and we travel often. We have been staying at hotels for the past 25 years and I value these reviews.
I was reading various mixed reviews about this hotel and was worried about booking. However, we do try to stay at Springhill Suites if there is one available in our travel area. The room are perfect for teams as they hold 3-4 kids comfortably and have a separate bathroom and shower areas. They offer a terrific breakfast and have a pool. Most times, they are located in an area where there are things to do. We really love the Springhill Suites!
From the time i got in touch with Sales Director Elizabeth Redmond for a contract for 12 rooms for our soccer team to our final check out, it was nothing but professionalism and outstanding service. Our rooms were ready upon arrival and they had a conference room available for team functions. The front desk staff (especially Nina!) was extremely profession and helpful. They recommended an outstanding pizza place which delivered 15 pizzas to us at 11pm. The rooms were all clean and spacious offering comfort for our kids. The breakfast was terrific and fed a lot of people. Our check out was effortless and we won the game! Thanks you Springhill Suites for an outstanding time!
I checked into the SpringHill Suites Albany-Colonie on a Thursday night at about 8:00 PM, and was given a key to Room 426 (No greeting or thank you for being a loyalty member). I unloaded my family and all my luggage from my car, onto a bell hop cart and brought up the elevator to Room 426. It was obvious that someone had been in this room before me (The TV was on some random channel, towels were moved) It was also obvious that the AC unit was not on in the room. When I went to turn it on, it was clear that it was not functioning and it was over 80 degrees in the room.
I went to the front desk to notify them of the broken AC. The person at the desk looked at a piece of paper and confirmed that the AC was not working in my room. She then told me that I had the option of opening a window. (I mean really?)
I told her she would need to give me another room as this was not going to work for me. She informed me that the hotel was fully booked and this was not possible. While I was waiting in the lobby for my wife pack up all of our belongings, another guest asked me if there was a problem with my room. When I told them, they said that they checked into their room and it was obvious no housekeeping had been done (dirty towels, unmade bed, etc). Clearly this hotel has problems.
The front desk person was unable to find me a room in that hotel, or any other hotels in the area. Another guest walked in the doors and said “I am here to check in” and the front desk person said “Maybe”.
We attempted to stay at this hotel on June 3, 2021 but arrived to find it closed. The parking lot was empty, most of the lights were off, there was no movement inside and we were unable to call the hotel. We had made the reservation weeks in advance and received no phone call or email telling us the property would be closed. Fortunately we were able to find a nearby Fairfield property with available rooms, however we've been unable to get in touch with Marriott via email or phone to rectify a completely unacceptable customer experience.
