Unfortunately I was unable to visit the hotel, though had been looking forward to it. I called and cancelled the reservation on October 17th. The hotel agent confirmed the same. Today I received an unauthorized illegal charge of $349. I promptly called the hotel. The agent on the phone was very helpful and tried to work with the manager (Ashley) who refused to come onto the phone. (Great management putting your front line workers in the middle of a situation that needs management) Ashley refused to investigate and the agent communicated the $349 was a no show fee. A no show fee for a canceled reservation? makes no sense. I will now likely need to open a court case to resolve this fee. Review is based on management unwilling to even speak with me or investigate the issue.