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mickshrimpton
Philadelphia, Pennsylvania

Improved From Last Visit

5.0 of 5 bubblesReviewed 24 Nov 2024via mobile
Just spent one night for business and had a beautiful capitol view corner room with lots of great space. Big improvement from my last stay in May. Hotel was not crowded so that may have helped but great front desk and breakfast service. Gym was empty and very clean. Be back soon!
Date of stay: November 2024
Trip type: Travelled on business
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Reviews (445)
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All reviews state capitol new york concierge lounge public spaces hotel is beautiful room service would stay again front desk staff room was spacious murals wellingtons lobby netflix mattress linens conference
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1 - 6 of 445 reviews
Reviewed 24 October 2024

Unfortunately I was unable to visit the hotel, though had been looking forward to it. I called and cancelled the reservation on October 17th. The hotel agent confirmed the same. Today I received an unauthorized illegal charge of $349. I promptly called the hotel. The agent on the phone was very helpful and tried to work with the manager (Ashley) who refused to come onto the phone. (Great management putting your front line workers in the middle of a situation that needs management) Ashley refused to investigate and the agent communicated the $349 was a no show fee. A no show fee for a canceled reservation? makes no sense. I will now likely need to open a court case to resolve this fee. Review is based on management unwilling to even speak with me or investigate the issue.

Date of stay: October 2024
Trip type: Travelled as a couple
1  Thank Discover813909
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leola Edelin, General Manager at Renaissance Albany Hotel, responded to this reviewResponded 26 October 2024

Dear Discover813909,

Thank you for taking the time to share your concerns. I’m sorry to hear about the difficulties you experienced regarding your reservation.

I understand how frustrating it can be to deal with unexpected charges, especially after a cancellation. Our cancellation policy allows for modifications up to 48 hours before the scheduled arrival date. Unfortunately, as your cancellation was processed outside of this window, a no-show fee was applied in accordance with our policy.

I apologize for the lack of communication you experienced, and I assure you that we want to clarify any misunderstandings and ensure your situation is addressed properly. I will make sure your feedback reaches our management team for review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2024 via mobile

Great stay, clean hotel , pleasant stuff. Just appreciated that the rooms were fresh , windows were clean , toiletries were provided and bathrooms and towels were also very clean, very convenient because there’s a restaurant and bar plus comfortable sitting area on the 2nd floor. Functional gym is also available if you want to get a quick workout in the morning

Room tip: Just book in advance on the Marriott Bonvoy app and also bring your work out clothes and don’t forget your house sleepers and robe
Date of stay: October 2024
Trip type: Travelled as a couple
Thank Victoria T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 August 2024

Very pretty hotel. Wellington’s restaurant has great food. Thanks to Katie behind the bar for making us feel at home. Within one minute walk to capital and Empire State plaza. Very comfortable beds and large rooms. Clean and updated. Would go again

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank gcm95
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 August 2024 via mobile

Location was great. Our AC was very loud and weak; it was switching on and off every few minutes through the night so not good for light sleepers.
Restaurant Wellington was ok for breakfast ( dinner was closed after 8pm).Our server was helpful and friendly.

Date of stay: August 2024
Trip type: Travelled as a couple
1  Thank Irina V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leola Edelin, General Manager at Renaissance Albany Hotel, responded to this reviewResponded 14 August 2024

Dear Irina V,

Thank you for taking the time to share your feedback in regards to your recent stay with us at the Renaissance Albany Hotel. Please accept our sincerest apologies that your guest room did not meet your or our expectations. We have shared your feedback with the appropriate management team to ensure that your experience is an isolated incident that is corrected moving forward. If you would like to further discuss your experience, please reach out to me directly as it would be my pleasure to assist you. We hope to have the opportunity to serve you again in the future.

Sincerely,

Leola Edelin
General Manager

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Reviewed 14 July 2024 via mobile

Jill at front desk was fantastic and made me and my family at home - huge compliments to her and the staff - thank you so much for all of your assistance it was very helpful and appreciative! Jill is the only reason I’m writing this because she went above and beyond

Date of stay: July 2024
Trip type: Travelled with family
Thank SouthSideD_28
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leola Edelin, General Manager at Renaissance Albany Hotel, responded to this reviewResponded 14 August 2024

Hello SouthSideD_28,

Thank you for taking the time to share your feedback in regards to your recent stay with us at the Renaissance Albany Hotel. Jill is a wonderful asset to our front desk team, and we appreciate you letting us know that she made your stay memorable here at the Renaissance Albany. We hope to see you and your family again in the future, the next time your travels bring you to Albany!

Sincerely,

Leola Edelin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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