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Nikky L

Need management that actually cares!

2.0 of 5 bubblesReviewed 2 Jan 2024
For the most part the hotel is nice. We went as a group for the PBR. First our friends wanted to switch their room from a king to a double and they said there was no rooms and there was so they had to book a whole other room! So that is crazy! Then I went to get into bed and my sheets. comfortable and pillow all had blood on them!! So at 1:30 am when I should be going to sleep I had to call the front desk for them to change our sheets. So gross!! Then the next morning I wanted to talk to a manager and she wouldn't even come talk to us! She sent the front desk girl back to tell us simply we gave you free breakfast nothing more we can do! We stay at a lot of hotel both for work and fun and have never been dismissed like that before. So rude and unprofessional!! I will probably not stay there again!
Date of stay: December 2023
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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Leola Edelin, General Manager at Renaissance Albany Hotel, responded to this review
Responded 4 Jan 2024
Dear nikkyl2024,

Thank you for taking the time to share your feedback in regards to your recent stay with us at the Renaissance Albany Hotel. On behalf of our entire team, please accept our sincerest apologies for falling short of meeting both your, and our, expectations. Please know that I have personally discussed your experience with the appropriate department manager to ensure this is an isolated incident that is corrected immediately. If you would like to further discuss your experience, please reach out to me directly as it would be my pleasure to assist you. We hope to have the opportunity to serve you again in the future.

Sincerely,

Leola Edelin
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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6 - 11 of 443 reviews
Reviewed 6 October 2023

The hotel was roomy and clean, and had a comfy bed, just a couple of thing spoiled the stay, although when I say spoil, this is not in a big way, just a bit of adjustment. The first worry was that the coffee machine ( and a nice machine it was) was located in the short hallway, but the light in this section of the room was a blue light, and insufficient to operate the coffee machine, we got over this by moving the coffee machine onto the desk area.
The second problem was the sliding door on the bathroom, this did not cover the area and even though we are a married couple the view of ones partner on the throne is not desired.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank SCS170
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 August 2023

Exceeded our expectations. Beautiful historic building, the lobby is scintillating. The room was a wee bit difficult to navigate the bed. Nice bathroom. Very friendly staff. Parking very convenient and adjoining. Enjoyed the lively bar and very good bartenders. Would highly recommend.

Room tip: Try to avoid room 1028 due to the bed location in the room
Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank CS1Portland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 August 2023 via mobile

My stay at the Renaissance Albany, NY was fantastic! The service was great, and I loved the well-equipped gym, comfy bed, and spacious room. The place was clean, and I appreciated the use of Aveda Hair products. Highly recommended for a memorable experience!

Date of stay: July 2023
Trip type: Travelled with family
Thank Isabelle d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2023 via mobile

I've been meaning to write a review for this hotel for many years as I have frequented it since my son attended Siena college way back in 2013. I continue to choose this hotel almost every time I'm in the Albany area which is at least a few times a year. This is a beautiful and well preserved hotel in a historic building downtown. The staff is almost always top notch and the rooms consistently clean and well-maintained. (We had an exceptional time at March madness this year, and I was impressed at how the hotel handled the high volume of traffic!) My Platinum elite status is always acknowledged when I stay here which I truly appreciate. I am also very pleased that this Renaissance finally re-opened its concierge lounge post-Covid closing as I do believe brand loyalty should be rewarded with incentives like this. Sometimes the rates do get astronomical if there are big events happening downtown but I highly recommend this hotel 💯!!

Date of stay: March 2023
Trip type: Travelled with family
1  Thank Maude79
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 July 2023 via mobile

The hotel is very nice. We had two rooms, one for kids and one for adults. The size, layout and furnishings were excellent. The bathroom was excellent. The hotel has lots of character and is very comfortable. Free on street parking was available adjacent to the hotel on Saturday night. It is immediately adjacent to the Capital complex. Only reason for four stars instead of five was no functioning air conditioning in one room. The hotel attempted to repair it, but it stopped working again. No further relief was provided by the hotel for the uncomfortable room. I would stay here again despite the air conditioning problem.

Date of stay: July 2023
Trip type: Travelled with family
Thank daniellecE3786TN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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