I had a business meeting Monday morning and decided to drive out the night before. I should have known it was going to be a disaster when I called the property directly and they transferred me to the main reservation center and was on hold for just a hair over an hour. I reserved a Queen Room. I put a Queen Room on my credit card to hold a Queen Room. Arrived to find the elevator fro the parking garage out of order, luckily I had only a tote bag.

Beautiful lobby, ridiculous service. The young woman was not at the reception desk and came out from a back area like something out of the Wizard of Oz. I am them informed that the only Queen Room was ADA accessible. I have travelled extensively and have stayed at Marriott since the old days of the Marquis Club, I should have had the room that my card insured I have. And it seems that the elevator has been out of order since Otis invented the elevator.

If that room was the Marriott idea of handicapped accessible, then they should be fined, reprimanded and ashamed. The beds came from the local funeral home because they can be easily compared to a coffin. I am not physically challenged, the bed was difficult to get in and out of, the room was a slap in the face to someone in a wheelchair, the coffee creamers were solidified and disgusting and to add insult to injury, the towels were torn and threadbare.

If you go there, be prepared for breakfast by room service because if you go down in the morning and ask about the restaurant for breakfast you are told to order room service. I walked five minutes the Hilton and was greeted like a guest and could get breakfast.

And the final slap in the face because we are so far past insult it is disgusting…I filled out the Marriott email questionnaire and their smiling answer was basically, gee we are sorry that you thought our magnificent facility was t blame so we are going to forward this to the manager in charge. I used to think that the Marriott chain was the best in the business, but in the last five years I have stopped using Marriotts in three different states…and they simply don’t care.