I stayed at this hotel for one night, my expenses were itemized on my overall receipt totaling 141.26.
When I checked my card utilization I was billed 174.26 and an addition 17. Making my grand total 191.26. They have yet to identify why.
Dear I6592EArebeccas,
Thank you for taking the time to share your feedback in regards to the Renaissance Albany Hotel. It is my understanding that you have spoken with our accounting team and this has been resolved as a pending authorization. If you need anything else please feel free to reach out to us directly as it would be our pleasure to assist you. We hope to have the opportunity to serve you again in the future.
Sincerely,
Leola Edelin
the good:
the lobby of the hotel is pretty amazing - look up and appreciate the original ceiling. the rooms that face the capitol building have views that cannot be beat. the gym is nice and spacious. the breakfast with status is really generous. there's guest laundry on the 3rd floor - it would be nice if they had a quarter machine there as the front desk runs out of quarters.
the things that need work:
the front desk staff is nowhere to be seen and you have to wait for them to appear. there should be a bell or something.
if you come into the hotel before 6am from the "front door" it is locked and you need a key to get in. only the key reader is broken. so if you need to come in - AND no one is at the front desk - it can be problematic.
the restaurant on weekends is a hotspot - I'm not sure if that's a good or bad thing, depending on how you like night clubs....but the food itself at the restaurant is just average at best and very little variety.
the rooms were not cleaned very well. it's newly redone so they can get away with it - for now. but it will get worse over time. examples - there was something that looked like a puddle of dried wax on the floor by the sofa and the remote was covered with grime (so much for covid sanitization).
overall I'm not sure there is a better hotel in Albany. this one is good but just needs a little bit of work. but I would recommend and stay again.
I stayed at this hotel on business and the staff is anything but competent. As a lifetime Titanium member the hotel overcharged me for my stay by one day, told me they would correct the bill and 24hrs later I still can't submit my expenses because they still haven't corrected the bill. If Marriott was smart they should fire these people and replace the front desk staff with people who know what they're doing.
Dear cotravelguru,
Thank you for taking the time to share your feedback. I would like to sincerely apologize for the opportunity your experienced after your departure. Please know that I have personally shared your feedback with the appropriate hotel team in an effort to improve our service. If you need any further assistance, please feel free to reach out to myself directly as it would be my pleasure to assist you. Thank you again for choosing the Renaissance Albany Hotel and we hope to serve you again the future.
Sincerely,
Leola Edelin
General Manager
After probably 10 stays here in the past few years, Renaissance Albany is my favorite in the region. Location, quality of construction, quality of bedding, cleanliness, restaurant, bar and room service, friendly staff. Only issue we experienced this past weekend was a very loud neighbor, which security shut down promptly. Thank you to the hard working team.
The lobby is an original from the roaring 20's. I loved our room. Especially liked the blue neon lights as you enter your room. Very spacious bathroom. The ladies at the front desk and working in the restaurant are wonderful. No complaints. I would stay again if ever up that way.
