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worldtraveler952015
Naples, Florida

Small hotel without nice rooms or service

2.0 of 5 bubblesReviewed 13 Apr 2020
I expected this to be a grand hotel, but I made a mistake. It has a tiny entrance off the street, no driveway nor bellman to help me. The room was just okay and the service was nothing stellar. I should have stayed at The Hilton near this hotel. That is my recommendation.
Date of stay: January 2020
Trip type: Travelled on business
5.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Leola Edelin, General Manager at Renaissance Albany Hotel, responded to this review
Responded 21 Jul 2020
Dear worldtraveler952015,

Thank you for taking the time to share your feedback in regards to your recent experience with us at the Renaissance Albany Hotel. I would like to sincerely apologize on behalf of our entire team that your stay did not quite meet your or our expectations. If you would like to further discuss your experience, please feel free to contact me directly as it would be my pleasure to assist you. We hope to have the opportunity to serve you again in the future so that we may better your experience with us.

Sincerely,

Leola Edelin
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (444)
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All reviews state capitol new york concierge lounge public spaces hotel is beautiful room service would stay again front desk staff room was spacious murals wellingtons lobby netflix mattress linens conference
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Reviewed 17 March 2020

Stayed for a day lobbying. It is 1 block to the Capitol grounds and connected by an inside bridge to the Albany Capitol Center. From there you can stay inside all the way to Capitol Plaza. The Times Union Center is 2 blocks away. While the public spaces were obviously old ( classic is probably a more appropriate term), it has been well maintained and has modern amenities. The staff was friendly and helpfull. My room was clean and comfortable. The parking garage was attatched-$15/ day.
Not in what I would call the center of a vibrant nightlife.
The Albany Hilton is 2 blocks away and in the same price range.
If you are going to do business at the Capiol it would be hard to beat

Date of stay: March 2020
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
2  Thank R H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leola Edelin, General Manager at Renaissance Albany Hotel, responded to this reviewResponded 22 July 2020

Dear Robert H,

Thank you for taking the time to share your feedback in regards to your recent experience with us at the Renaissance Albany Hotel. We are delighted to hear that you enjoyed your experience with us and we hope to see you again in the future.

Sincerely,

Leola Edelin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2020 via mobile

Great centrally located hotel connected to the state capital buildings, everything involving government is within walking distance, large rooms with a very helpful staff, clean, very comfortable to stay there

Date of stay: March 2020
Trip type: Travelled with friends
Thank AMNYC1988
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leola Edelin, General Manager at Renaissance Albany Hotel, responded to this reviewResponded 8 July 2021

Dear AMNYC1988,

Thank you for taking the time to share your feedback in regards to your recent stay with us at the Renaissance Albany Hotel. We are delighted to hear you had a comfortable stay and we hope to serve you again in the future.

Sincerely,

Leola Edelin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2020

Stayed overnight here for a friend's wedding that was being held in the hotel. Called ahead and the hotel was able to accommodate a slightly earlier check-in so we could check-in to the room before the wedding.

Everything in the room was very nice. Bed was comfortable and room was quiet through the night.

Date of stay: February 2020
1  Thank JonathanA3692
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leola E, General Manager at Renaissance Albany Hotel, responded to this reviewResponded 22 May 2020

Dear JonathanA3692,

Thank you for taking the time to share your feedback in regards to your recent experience with us at the Renaissance Albany Hotel. I am delighted to hear that we were able to accommodate your needs and that you enjoyed your stay with us. We hope to serve you again in the future.

Sincerely,

Leola Edelin

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Reviewed 3 March 2020

The room we had was excellent although on the 8th floor where they may be a little bigger. Excellent from the beds, pillows and decor to the shower we a pleasure. The lobby and in between just as nice although at a price. Only negative is a little confusion from the parking garage to lobby and there is a bit of a strange smell coming into the hotel from the state street entrance.

Room tip: Our room on the upper floor was mixed in with ambassador level and very spacious
Date of stay: February 2020
    • Rooms
    • Cleanliness
    • Service
Thank Hooville
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leola E, General Manager at Renaissance Albany Hotel, responded to this reviewResponded 22 May 2020

Dear Hooville,

Thank you for choosing the Renaissance Albany Hotel and for taking the time to share your feedback as it is truly valued. I am happy to hear that your guest room and lobby were able to exceed your expectations. It was a pleasure to serve you and hope to see you again in the future.

Sincerely,

Leola Edelin

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Reviewed 28 February 2020

The Renaissance was a lovely overnight for business recently. While not a glorious luxury hotel, every staff member and facet of my stay was enjoyable. The room was very spacious and modern, with great views of the city. Room service and dinner downstairs were solid as a rock. My hat is off to this quality spot in Albany.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
2  Thank Luxetraveler422
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leola E, General Manager at Renaissance Albany Hotel, responded to this reviewResponded 22 May 2020

Dear Luxetraveler422,

Thank you for choosing the Renaissance Albany Hotel for your overnight accommodations. We truly appreciate your feedback and are happy to hear that you enjoyed your stay with us. It was a pleasure to have you here as our guest and we hope to have the opportunity to serve you again in the future.

Sincerely,

Leola Edelin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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