Nice hotel, well run and clean. My only real complaint is that they basically set the temperature. I run hot and couldn’t lower the heat below 68 when going to bed. Most people probably wouldn’t mind but I found it annoying and it impacted sleep quality

GREAT HOTEL! As a frequent traveler and 30 year hospitality member, the cleanliness, condition and service at this hotel is something I have not seen in years. From the moment I walked in to check in, the welcoming feeling of being a valued guest was evident. Travelling with a pet can be trying but they were more than happy to get me a first floor room to make it easier. Every staff member we encountered stopped to say hello or ask if we needed anything else. I had the pleasure of meeting and spending a few minutes with Michael O’Conner (Director of Sales) and Sherwyn Clarke (General Manager) and it’s evident why this hotel is so fantastic. Both these individuals made you feel like you’ve known them years and were a delight to get to know. They flat out know great customer service and ensure the staff is a reflection of their beliefs. If your travels take you anywhere near this area, stay at this hotel.

The family and I stayed in a double queen suite. We were all impressed with the friendliness, comfort and cleanliness of the hotel. We were greeted with enthusiasm and were quickly accommodated with extra towels. The room was comfortable and well stocked for all our needs. The beds were very comfortable and clean. The only “problem” in the room was a broken towel bar….but not a big deal. One recommendation for the management would be to add more places to hang towels and clothing. The breakfast, which is included was fantastic and well stocked! You don’t see that too often in hotels these days. We were there on a weekend, but noticed that there is a social hour on Monday-Wednesday and a meal is served (ex. Beef stew with rolls, macaroni and cheese bar…….). We will definitely be coming back if we need to stay in the Albany area.