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Paolo1005
Montreal, Canada

Excellent

5.0 of 5 bubblesReviewed 28 Sept 2024via mobile
Easy access oft of highway 87 . Plenty of shopping and restaurants in the area
Walking or a short drive. CHECK IN AND CHECKOUT was a breeze.
Free parking and free breakfast in the morning. Room size very big with kitchen and all the amenities you need
Date of stay: September 2024
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Owner at Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG hotel, responded to this review
Responded 3 weeks ago
Hello Paolo D,
Thank you for taking the time to tell us about your experience at the Staybridge Suites ALBANY WOLF RD-COLONIE CENTER. We look forward to having you come back to visit us and appreciate you taking the time to let us know that you enjoyed the experience at our property.
-Your Favorite Staybridge Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (787)
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3 - 8 of 787 reviews
Reviewed 24 September 2024

This is a terrific hotel. The room is huge, super clean and the kitchen better equipped than my own. It was positively luxurious and I was sorry to leave so soon. Sherwin at the front desk was the best. I will definitely return and will use Staybride in other locations as a result of this experience.

Room tip: stay at this hotel
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kathyleen K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Owner at Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG hotel, responded to this reviewResponded 24 September 2024

Hello Kathyleenk,
Thank you for taking the time to tell us about your experience at the Staybridge Suites ALBANY WOLF RD-COLONIE CENTER. We look forward to having you come back to visit us and appreciate you taking the time to let us know that you enjoyed the experience at our property.
-Your Favorite Staybridge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2024

This is a very nice, recently renovated hotel. The pool and hot tub were both in good working order and neither too hot not too cold. We sat in very comfortable chairs around the gas fire pit which was very relaxing.

There was a large screen TV in both rooms of the suite. We don't always watch TV but did find an old rerun movie to watch while getting ready for bed. The beds were very comfortable with a soft mattress topper.

The breakfast was very good, but the waffles were sticking to the waffle makers. I don't eat waffles but do make them for my now adult children. There was both pork and turkey sausage and a choice between regular and cheesy scrambled eggs. In general. plenty of healthy choices for breakfast.

The hotel website advertises breakfast opens at 6:00 AM but we found out that on weekends, breakfast opens at 7:00 AM. For us personally, this was somewhat inconvenient. We stayed the weekend of the Capital District Scottish Games and a 7 AM breakfast start means rushing to get packed before breakfast and through breakfast to get the fairgrounds to set up in advance of the gates opening to the general public at 8 AM which you must do if you are a participant in the festivities.

We did end up getting on the field, set up and ready to compete by 8:45 AM

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank James F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Owner at Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG hotel, responded to this reviewResponded 6 September 2024

Hello 527JamesF,
Thank you for taking the time to tell us about your experience at the Staybridge Suites ALBANY WOLF RD-COLONIE CENTER. We look forward to having you come back to visit us and appreciate you taking the time to let us know that you enjoyed the experience at our property.
-Your Favorite Staybridge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2024

General Manager Clarke is one of the best I've ever encountered, and I'm middle-aged and have traveled to over 40 countries. He and his staff are dedicated to putting the customer first and making sure that they do all they can to have us enjoy our stay. I've stayed here multiple times because he and his staff make me feel comfortable and welcome every time. I come back to this hotel as much for the service as for the rooms.

Room tip: There's a fire pit in the back that's quite cosy at night.
Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Scott S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Owner at Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG hotel, responded to this reviewResponded 30 August 2024

Hello A1185DHscotts,
Thank you for taking the time to tell us about your experience at the Staybridge Suites ALBANY WOLF RD-COLONIE CENTER. We look forward to having you come back to visit us and appreciate you taking the time to let us know that you enjoyed the experience at our property.
-Your Favorite Staybridge Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2024

My stay in Albany was exceptional. The top-quality service provided by Mr. Sherwyn Clarke, a front desk representative, was truly commendable. He was incredibly accommodating, polite, and demonstrated superb etiquette, always meeting my requests with a smile.

The level of customer service I experienced at this hotel was outstanding. The rooms and facilities were impeccably clean, and the housekeeping staff was attentive and helpful throughout my stay.

Additionally, the hotel offers breakfast Daily and dinner service on Mondays, Tuesdays, and Wednesdays, featuring high-quality food that enhances the overall experience.

This hotel stands out as one of the best I have ever visited, and I was pleasantly surprised to find such a gem in Albany. I highly recommend it to anyone looking for a remarkable stay.

Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Marisol R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Owner at Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG hotel, responded to this reviewResponded 30 August 2024

Hello S6747FBmarisolr,
Thank you for taking the time to tell us about your experience at the Staybridge Suites ALBANY WOLF RD-COLONIE CENTER. We look forward to having you come back to visit us and appreciate you taking the time to let us know that you enjoyed the experience at our property.
-Your Favorite Staybridge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2024 via mobile

Staying at a hotel should not be like dealing with the department of motor vehicles. No customer service and certainly no hospitality. I am not trying to compare the Staybridge with the Ritz, but shouldn’t common courtesy be an expectation?

Date of stay: May 2024
Trip type: Travelled with family
Thank s42mahoney
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Owner at Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG hotel, responded to this reviewResponded 8 July 2024

Hello s42mahoney,
Thank you for your feedback regarding your stay at StayBridge Suites Albany Wolf Rd-Colonie Center, NY. We want you to enjoy the best of home and hotel. I’m sorry that we didn’t strike the balance this time. On behalf of the hotel, I'm sorry we fell below your expectation regarding the customer service. This is not the experience we wanted you to have. I have shared your comments to the management team and will ensure re-training, role-playing, and review of the brand practices are completed to confirm service improvement. We will address these concerns immediately with the leaders of the property and work directly with all team members. If you would be willing to contact me at the hotel, I'd love to discuss the situation with you in further detail. I can be reached at 518-438-3300.

All the best,

Sherwyn Clarke
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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