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Raymond R

Excellent hotel, best in the area.

5.0 of 5 bubblesReviewed 4 Jul 2024
I usually stay at this hotel at least once per month. The entire hotel was recently renovated so everything is new! Staff is excellent, always polite and helpful. Manager Sherwyn Clarke is always working to make guests feel welcome. Rooms are clean and beds are comfortable. Meals at the Social (Mondays through Wednesdays) are amazing and has something for everyone even vegan meals. Breakfast always includes a wide variety of options. I have visited this hotel over 100 times and never had a bad experience.
Date of stay: June 2024
Room Tip: This hotel is usually sold out so book early.
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Sherwyn Clarke, Owner at Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG Hotel, responded to this review
Responded 5 Jul 2024
Hello 467raymondr,
Thank you for taking the time to tell us about your experience at the Staybridge Suites ALBANY WOLF RD-COLONIE CENTER. We look forward to having you come back to visit us and appreciate you taking the time to let us know that you enjoyed the experience at our property.
-Your Favorite Staybridge Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 23 June 2024 via mobile

From the moment we checked in until the time we checked out, Staybridge suites made a wonderful impressionon us.
Every staff member we encountered Was pleasant, Positive and accommodating. The rooms were very clean,modern and more than fulfilled our needs. The breakfast that is prepared every morning was Was very fresh good quality and absolutely delicious. It was a good size and Enjoyed by our entire family. We have never stayed at A staybridge suites prior, but we will put it at the top of our list to consider for any future getaways.

Date of stay: May 2024
Trip type: Travelled with family
Thank Jim H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Owner at Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG Hotel, responded to this reviewResponded 29 June 2024

Hello Jim H,
Thank you for taking the time to tell us about your experience at the Staybridge Suites ALBANY WOLF RD-COLONIE CENTER. We look forward to having you come back to visit us and appreciate you taking the time to let us know that you enjoyed the experience at our property.
-Your Favorite Staybridge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2024

Located close to shopping and restaurants we checked in early to a clean, modern one bedroom suite with an attendant who was less than forth coming with information that we as first-time guests really needed to know!

While we were informed that the breakfast room was under renovations a fact we already knew, it was a chore on our part to receive the location of the temporary breakfast room from the staffer at check-in.

When we asked the gym location, we would now be informed that the gym was also closed due to renovations, a new fact not mentioned on the web site

Next, we had to pull out the social hour and breakfast times from him, and again then inquire where was the social hour being held during renovations

Again, there was no mention of “light daily housekeeping” which we would

Apart from the slightly difficult check in person, all the staff at the hotel are a cut above. They will bend over backward to assist and accommodate with pleasant welcoming and appreciative manner hood that really makes the stay terrific!

We found the room nicely furnished, the king bed ever so soft and comfortable – Outside was a courtyard conducive to sitting out and enjoying a drink or a meal cooked on the BBQ.

Onsight offers do it yourself complimentary washers and dryers secured behind a key coded door

Social hour on Monday was one of the better social hours experienced in some time – The evening fare consisted of green appealing fresh salad, Macaroni, and tasty Buffalo and reg breaded chicken.

Surprisingly delicious and enhance with complimentary Cold beer on tap or a glass of white, red & rose wine which were all of decent “house quality”

Breakfasts were of a definet step up from “Residence In junk” and had a decent selection of hot and cold items to vary the daily experience.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank andykarla
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Owner at Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG Hotel, responded to this reviewResponded 29 June 2024

Hello Andykarla,

First let me sincerely apologize for the way in which your check in experience went! Our team's biggest objective is always excellent customer service and clearly this was not lived up to in this case.

I am glad to hear that you enjoyed the rest of your visit! If you would be willing to contact me at the hotel, I'd love to discuss the situation with you in further detail. I can be reach at 518-438-3300.

Thank you for your feedback and for presenting a situation that we can use as a learning tool for future situations. We always welcome honest feedback and hope to use it to do better going forward.

Thanks again and all the best,

-Sherwyn C
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2024

This place is a scam. We specifically rented a 2BR unit, so we could have separate bedrooms for our family, and we paid a lot of money for the extra bedroom unit. They gave away our room as an upgrade for someone else, sticking us with a 1BR unit and basically saying "oh well, nothing we can do, we'll have the GM talk to you tomorrow". I hate hotels that are run like this...it's totally unacceptable.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank truax78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Owner at Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG Hotel, responded to this reviewResponded 29 June 2024

Hello Truax78,

Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the suite type assigned during your stay. I understand your dismay and I am sorry. That is not the experience that we wanted for all our guests. I will make sure to share your comments with our team and we will make the necessary improvements needed on our end so that this does not happen again.

-All the best
-Sherwyn C
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2024

The room was amazing we had fluffy pillows pool and hot tub was amazing. This is one of the best hotels we stayed in for the price tag and we got a full suite on the 4th floor amazing view. We had probably the best staff when we left the door didn’t close and the staff came to help as well as maintenance people working on the hotel.

Room tip: The pool don’t get filled till night time so if you wanna swim alone go around 2:30 - 3 PM.
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PL Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Owner at Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG Hotel, responded to this reviewResponded 25 June 2024

Hello 786plz,
Thank you for taking the time to tell us about your experience at the Staybridge Suites ALBANY WOLF RD-COLONIE CENTER. We look forward to having you come back to visit us and appreciate you taking the time to let us know that you enjoyed the experience at our property.
-Your Favorite Staybridge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2024 via mobile

I was check in fast. I was given room 512 . I went out to Cheesecake restaurant and when I came back room was too hot for me. Air conditioner on the 5 floor doesn’t work well. I complained and I was given room 412. I was satisfied with my room. The employees don’t seem to be too happy with the company. I could tell by their looks on their face. I won’t be returning here. I like when employees are treated right.

Date of stay: June 2024
Trip type: Travelled solo
Thank 995caesara
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG Hotel, responded to this reviewResponded 17 June 2024

Hi 995caesara,

Thank you for staying at the Staybridge Suites Albany Wolf Road-Colonie Center and sharing your experience. We appreciate you for choosing IHG® Hotels & Resorts as your travel partner.

We care about your experiences, and I apologize for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your feedback to guide our team to deliver an even better experience in the future as we want all of your experiences with us to be rewarding.

Once again, we appreciate you taking the time to share your experience and help us do better.

Sincerely,

Crisel V.
Case Manager
IHG® Hotels & Resorts Service

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