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Kelder

Excellent stay!

5.0 of 5 bubblesReviewed 9 Aug 2021
My husband and I had our four grandchildren for a month this summer. We live in Vermont and wanted to take them to NYC as a special treat. We decided to drive to Albany and take the train into the city. Staying in Albany was the perfect place for us. MyAsia was at the front desk and accommodated our needs. She was ahead of us and our needs. The hotel was very clean. Service was expedient. Staff was extremely courteous. I can't say enough about how kind and professional MyAsia was. We were able to partake in "Happy Hour" where our grandchildren had dinner. Breakfast was also included and was delicious. While, we're not drinkers, there was wine available. The indoor pool was nice, clean and a good temperature. There was a basketball court where the boys played. They had nice outdoor seating, as well. We chose this hotel because of a recent stay there on our
way back to Vermont from Florida and was impressed at that time. I would highly recommend Staybridge Suites to everyone. Thanks
Date of stay: July 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Sherwyn Clarke, Guest Services / Front Office at Staybridge Suites Albany Wolf Rd - Colonie Center, responded to this review
Responded 9 Aug 2021
Thank you for taking the time to tell us about your experience at Staybridge Suites ALBANY WOLF RD-COLONIE CENTER.

Please know that your feedback is extremely valuable to us. I am happy to hear how much MyAsia was accommodating to your stay . We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 10 August 2021

This is our go-to place when planning our yearly visit to Saratoga. Rooms are spacious and comfortable. Staff is phenomenal! Pool, a reasonable size with plenty of seating in the area and hot tub hot! Outside seating comfortable. The missteps - not enough to change their excellent rating - was a problem with the bed quilt which was immediately addressed and the hot items for breakfast were not hot unless you happened to scoop your eggs, potatoes, meat when they were just made. Everything though, was fresh, food items replenished as needed and the area kept clean. We will return!

Date of stay: August 2021
    • Value
    • Location
    • Service
Thank pearl33814
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Guest Services / Front Office at Staybridge Suites Albany Wolf Rd - Colonie Center, responded to this reviewResponded 10 August 2021


Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites ALBANY WOLF RD-COLONIE CENTER.

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. I am happy to hear how pleasant our staff is . And we look forward to your next stay.

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Reviewed 3 August 2021

We've stayed here many years in a row for our annual trip to Saratoga. The hotel was very clean. The beds and pillows were very comfortable. We enjoyed the pool and the breakfast, and the outdoor area around the fire pit was enjoyed by a lot of visitors. It definitely is still one of our favorites.

Date of stay: July 2021
    • Location
    • Sleep Quality
    • Service
Thank 812bethj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Guest Services / Front Office at Staybridge Suites Albany Wolf Rd - Colonie Center, responded to this reviewResponded 4 August 2021

Thank you for taking the time to tell us about your experience at Staybridge Suites ALBANY WOLF RD-COLONIE CENTER.

We do appreciate your feed back and we are happy to hear how we made your stay worth wild. We do hope you come back again in the future to visit .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2021 via mobile

It was a decent stay. The room needed some maintenance (broken switch, missed water bottle on fridge). Otherwise, the breakfast was well prepared and the property was comfortable for our one night layover. The pool and weight room were great to help the family unwind.

Date of stay: July 2021
Trip type: Travelled with family
Thank smileyff533
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Guest Services / Front Office at Staybridge Suites Albany Wolf Rd - Colonie Center, responded to this reviewResponded 4 August 2021

Thank you for taking the time to tell us about your experience at Staybridge Suites ALBANY WOLF RD-COLONIE CENTER.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Again, thank you for choosing Staybridge Suites, and we look forward to your next visit .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2021 via mobile

Stayed one night here on the way back from lake George. The room is new and cleaned. My family and friends enjoyed pool and basketball court here. The location is really nice, closed to a lot of good restaurants. All staff we met were great, and did everything to meet our needs.

Date of stay: August 2021
Trip type: Travelled with family
Thank blue9sports
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Guest Services / Front Office at Staybridge Suites Albany Wolf Rd - Colonie Center, responded to this reviewResponded 4 August 2021

Thank you for taking the time to tell us about your experience at Staybridge Suites ALBANY WOLF RD-COLONIE CENTER.

We hope that you will give us the opportunity to serve you again in the future.

Again, thank you for choosing Staybridge Suites, and we look forward to your next stay with us .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2021 via mobile

Great stay in a 2 room suite. Very clean, comfy beds. Grind desk staff all very nice. Breakfast included and delicious!! Was in town for a reunion with HS friends. Good location for all we planned to do

Date of stay: July 2021
Trip type: Travelled with friends
1  Thank soccermom000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Guest Services / Front Office at Staybridge Suites Albany Wolf Rd - Colonie Center, responded to this reviewResponded 26 July 2021

Thank you for taking the time to tell us about your experience at Staybridge Suites ALBANY WOLF RD-COLONIE CENTER.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. - Staybridge Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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