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thehamster64
San Diego, California

Unimpressed

3.0 of 5 bubblesReviewed 26 Jun 2021
So I really wanted to like this hotel but a couple of things really detracted from the experience. First, I am a Platinum member of IHG and I actually emailed the hotel in advance of our stay and asked for a hotel room on the highest floor and a quiet room. I never received a response back. When I checked in, I was not upgraded at all despite multiple rooms being available and I was put on the 4th floor when the hotel had 6 floors total, which no one made me aware of. In addition, we were given a room facing the fire pit area, which was not at all quiet. As to quiet, I would not expect that at all. We stayed for a week and every night, there were loud parties in the fire pit area that lasted until 1-2am. I was shocked as the door to the area said it was only open until 10pm. We had multiple guests who would stand in the hallways, banging doors and causing terrible commotion at all hours of the night. Finally, our room was never cleaned for the whole week we stayed; no knocks on the door to ask about housekeeping or any direction as to how to request it. So unhappy with my experience. Please think twice before staying at this place.
Date of stay: June 2021
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Guest Services / Front Office at Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG hotel, responded to this review
Responded 10 Jul 2021
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites ALBANY WOLF RD-COLONIE CENTER.

I would like to start by apologizing to you for not meeting your expectations and thank you for being a loyal platinum member . We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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126 - 131 of 786 reviews
Reviewed 25 June 2021

Fantastic hotel highly recommend. Rooms were great. Very clean, staff went out of there way to accommodate your every need.
Hotel is in a fantastic location. Plenty of great restaurants/shopping. I would also recommend a stop at the black and blue steak and seafood restaurant.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank V2174QCjoem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Guest Services / Front Office at Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG hotel, responded to this reviewResponded 10 July 2021

Thank you for taking the time to tell us about your experience at Staybridge Suites ALBANY WOLF RD-COLONIE CENTER.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2021 via mobile

Comfortable stay. Clean rooms. Wonderful staff. It was my daughters birthday. We took a family trip to Staybridge located in Albany. It was an amazing experience. We had three rooms to accommodate us. Everything was perfect. The staff helped us with everything we needed. Thumbs up all the way. Big up the assistance manager Sherwyn 🙂.

Date of stay: June 2021
Trip type: Travelled with family
Thank 248brayanb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Guest Services / Front Office at Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG hotel, responded to this reviewResponded 10 July 2021

Thank you for taking the time to tell us about your experience at Staybridge Suites ALBANY WOLF RD-COLONIE CENTER.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2021 via mobile

Great stay. Very nice and clean. The host William is very friendly and greeted us when we arrived almost 12 am. It is a little surprise to him greet us at the front desk since we arrived so late. He has arranged everything for us. Check in fast. Breakfast is good.

Date of stay: June 2021
Trip type: Travelled with family
Thank Go14699112223
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Guest Services / Front Office at Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG hotel, responded to this reviewResponded 25 June 2021

Hi Go14699112223, Thank you so much for taking the time to give us a review and the excellent comment about our desk agent William. I do hope this great customer service brings you back to our hotel for another visit.
Your favorite Staybridge front desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2021 via mobile

Loved the outdoor patio. Nice area to visit with friends and let kids get some fresh air. Has nice fire pit and gas grills. Rooms are nice with the basic needs met in kitchen. Staff was friendly and helpful!

Date of stay: June 2021
Trip type: Travelled with family
Thank bethgaro
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Guest Services / Front Office at Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG hotel, responded to this reviewResponded 24 June 2021

Hi bethgaro. Thank you so much for taking the time to give us a review. I do hope you visit us again.
Your favorite Staybridge front desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2021 via mobile

Myself, partner and child stayed here this weekend - I couldn’t have asked for a better experience. I’d booked a stay at the days inn a mile down the road from here initially prior to our travel, and once we checked into the days inn we were shocked in disbelief of the disgust and drugs and filth! As soon as I walked in my room, we grabbed our bags and immediately went back to the desk and checked out! I called staybridge and explained my situation and the staff was amazing! They told me they had multiple rooms left for the night for me to choose from and upon my arrival they already had a staff member ready to tour me to the different size rooms before paying! I was in awe with how clean everything was, how updated the hotel is and the staff! The staff made everything pleasant and super easy! They then offered me discounts for being a federal employee which dropped my price down to perfection! Thank you so much Mychel and MyAsia for your hospitality and making our stay an amazing experience !

Date of stay: June 2021
Trip type: Travelled with family
Thank Crystalmknox
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Guest Services / Front Office at Staybridge Suites Albany Wolf Rd-Colonie Center, an IHG hotel, responded to this reviewResponded 10 July 2021

Thank you for taking the time to tell us about your experience at Staybridge Suites ALBANY WOLF RD-COLONIE CENTER.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are happy that our hotels Front Desk Supervisors made your stay amazing and we look forward to you staying with us again .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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