Staff is always excellent. I have stayed many times and will be back. Very smooth trip and they made everything easy from check in to check out. Clean rooms too, shout out to housekeeping. Thank you for everything!!
666
75
19
11
20
Relax506866
Great.
Reviewed 6 Jun 2021via mobile
We stopped in for a night. Everything was clean, And wonderful stuff. The pool was nice and the breakfast selection was great. Will stay again for sure. Location was so nice and easy accessible to everything.
Date of stay: June 2021Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Guest Services / Front Office at Staybridge Suites Albany Wolf Rd - Colonie Center, responded to this review
Responded 7 Jun 2021
Hello Relax506866,
Thank you for the wonderful review, we appreciate you letting us know how your stay was with and are ecstatic that you had a phenomenal time with us. We are definitely looking forward to seeing you return for another great stay.
All the best
-Your Favorite Staybridge Team
Thank you for the wonderful review, we appreciate you letting us know how your stay was with and are ecstatic that you had a phenomenal time with us. We are definitely looking forward to seeing you return for another great stay.
All the best
-Your Favorite Staybridge Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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137 - 142 of 791 reviews
Travveler559
Burlington, Vermont
22
via mobile
Date of stay: May 2021
Ask Travveler559 about Staybridge Suites Albany Wolf Rd - Colonie Center
1 Thank Travveler559
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Guest Services / Front Office at Staybridge Suites Albany Wolf Rd - Colonie Center, responded to this reviewResponded 2 June 2021
Hello Travveler559,
Thank you for taking the time to let us know how your stay with us was. I am glad to hear that you enjoyed the time spent at our property and even more so that you felt comfortable and safe. These are daily goals we have set for ourselves and we work extremely hard to ensure everyone has a great but safe stay with us.
All the best
-Your Favorite Staybridge Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jgL9025BC
2
via mobile
I take a yearly trip to Albany with school children, though this was the first time we’ve stayed here. I will be staying here from now on, I think...pool, breakfast, and easy to get into downtown Albany! The lady who checked us in, MyAsia, saw that I made a mistake while booking but gladly fixed it for me and got us into the room we wanted, no problem! She was a great help and had a wonderful attitude. Keep up the good work, Staybridge in Albany!
Date of stay: April 2021
Ask jgL9025BC about Staybridge Suites Albany Wolf Rd - Colonie Center
Thank jgL9025BC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Guest Services / Front Office at Staybridge Suites Albany Wolf Rd - Colonie Center, responded to this reviewResponded 5 May 2021
Hello JgL9025BC,
Thank you for letting us know about your experience with our property. It is great to hear how Myasia made a lasting impact on your stay with us. We hope you choose to stay with us again soon and that all is well since your departure from the hotel.
All The Best
-Your Favorite Staybridge Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
smy215
12
Sherwyn, the assistant to the manager, charged me for damage that we did not do. He never even bothered to call me prior to charging my card for $500! Where is your customer service skills, Sherwyn?! I see another review had a similar situation happen to them - WOW! My mom reported the damage at check in + check out along with another issue and they are denying she ever said it. Upon walking in with just 2 small balloons he told me I couldn't bring them to our room - I understand not having loud parties but explain to me how TWO BALLOONS in my room for my son turning 6 is going to upset other guests???? Immediately I was annoyed and frustrated but I tried to let it go and move on due to this silly part of a hotel policy they created. When I called to solve the issue of being incorrectly charged and to let him know that the damage was already there AND had been reported to staff - I had to leave two voicemails for Sherwyn and he still didn't even bother to call me back the next day. I finally called in the afternoon he refused to refund me and let me speak to the general manager. Sherwyn claimed his manager was walking into a meeting. I am not buying it. Horrible customer service. I am angry and rightfully so. Zero courtesy call and refusal to make it right. Filed formal complaint with IHG corporate and disputed charge with my credit card company. Do not stay here unless you want to chance being swindled and handled with disrespect!
Date of stay: April 2021
Ask smy215 about Staybridge Suites Albany Wolf Rd - Colonie Center
2 Thank smy215
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sightsee825658
36
Thanks so much Sherwyn for outstanding customer service and for expertly clarifying the last minute billing issue and resolving what was almost a big problem so that it wasn't one at all! We appreciate it so much. And thanks also to both Darien and Sherwyn for respect and attention to customer care. We will be back in Albany and look forward to staying at this hotel again :)
Date of stay: April 2021
Ask Sightsee825658 about Staybridge Suites Albany Wolf Rd - Colonie Center
2 Thank Sightsee825658
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Guest Services / Front Office at Staybridge Suites Albany Wolf Rd - Colonie Center, responded to this reviewResponded 18 April 2021
Hello Sightsee825658,
We are extremely happy to hear that you were able to enjoy your stay and everything was corrected or explained with the billing inquiry you during the check out procedure. We look forward to seeing you in the future and wish you the very best until then.
-Your Favorite Staybridge Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honeyberries
Maine
1722
Such a good hotel that we even decided to extend our stay from one day to a week! It actually happened day by day, we didn't want to leave, had such a good experience and awesome location for where we needed to be and all around a plus experience so decided to stay. Hotel is smartly laid out, with all halls leading back to the center and cutting out the long walkaways. Have all the amenities one would need for a standard stay. Very clean and comfortable. Staff here is usually great, they respond to requests and take good care of the guests and if they can't do something such as bringing something up when only one person on staff, they're very transparent why and still respectful and polite about it. Special compliments to Destiny - such good service, so friendly and chilled and flexible, and provided all things asked with grace and happiness. Thanks!
Date of stay: April 2021
Ask Honeyberries about Staybridge Suites Albany Wolf Rd - Colonie Center
1 Thank Honeyberries
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherwyn Clarke, Guest Services / Front Office at Staybridge Suites Albany Wolf Rd - Colonie Center, responded to this reviewResponded 18 April 2021
Hello Honeyberries,
Thank you for taking the time to let us know how your stay with us was. I am glad to hear that you enjoyed the time spent at our property and even more so that you felt comfortable and safe. These are daily goals we have set for ourselves and we work extremely hard to ensure everyone has a great but safe stay with us.
All the best
-Your Favorite Staybridge Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC