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Scott C

Nice place and staff…but room issues

4.0 of 5 bubblesReviewed 17 Aug 2024
For the second time in as many stays we checked in via app day before and selected our preferred room, only to find the room was not cleaned and available when we arrived the next day at 4:45 Pm (well after the checkin time of 3:00pm)…our friends joining us had the same experience
Date of stay: August 2024
Room Tip: The pool is closed…highway noise can be disruptive
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Reviews (1,008)
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10 - 15 of 1,008 reviews
Reviewed 18 August 2024

Employees are super nice. Enjoyed my stay there. Hotel was clean and bed was comfortable. Now the bed pillows are Meh, could use an improvement on those. Found the elevators to be extremely slow and the panel inside wasn’t completely screwed to the wall, it moved a lot and when you will push the button for your floor, you had to push it several times to get it to stay lit up.
Breakfast was good every morning, continental style, but they also have a kitchen where you can order your eggs bacon sausage, omelettes etc etc. they bring it to your table for you.
They also have dinner menus for evening. Nice variety to choose from.
Hotel is across from the University of Albany.

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Glepaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 August 2024

Very pleasant and professional arrival, clean and well appointed. Found the property in good maintenance, the bar restaurant had a good chef with great vegetable soup and a very nice selection of specials and wines. Very well done and will return

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 561JohnF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 August 2024

The room comfortable and clean. Loved the shower. Food in the restaurant delicious. Front desk emoloyees were friendly and helpcul. I was checked out and returned due to the torrential rains and they checked me back in without a hesitation and looked for the best rate for me ,which was greatly appreciated. The only disappointment was the pool is being renovated. Looking forward
to returning after the renovation.

Date of stay: August 2024
Trip type: Travelled on business
Thank Phylllis B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 August 2024

The room was clean. The carpets are outdated, dark, and look like they needed to be upgraded (replaced). There were several meeting rooms and the pool that was under construction. I paid a little extra to have breakfast included and it was NOT good. The fresh coffee was nice, but the actual food part of breakfast was unsatisfying and disappointing. The staff was very nice, just wish the surroundings were a bit updated.

Room tip: Needs updating and better quality breakfast.
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jill Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 August 2024

We only stayed 1 night .
Everything was ok.
Our family stayed in 2 rooms. 1 was ok. The other had no conditioner and no sugar. But everything is very clean. Great location. Cozy beds. Free parking, but breakfast is paid. Huge Walmart very close to the hotel.

Date of stay: August 2024
Trip type: Travelled with family
Thank Adriana P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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