Arrived 07/18/2024 for a 4-night stay. The fire alarm went off at 3 AM Friday morning, and the hotel was evacuated for over 90 minutes. The reported cause was a faulty sprinkler system, which activated the fire alarm.
The same event repeated at 1:30 AM Saturday morning (same sprinkler system issue), and we were able to return to our rooms in an hour.
Two midnight wake-up calls in two nights, both caused by the same faulty equipment, should entitle a customer to some consideration, right?
I reached out to Hilton Corporate, asking them to contact me to discuss remediation options. Instead, the representative sent an e-mail "scolding" me for not trying hard enough to seek consideration from the hotel manager during my stay. Hilton did offer to add 30,000 points to my Hilton Honors account, which covers less than one night's midweek stay in a basic room at a non-premium hotel.
A sticker on the bathroom wall states that cleaning services, linens and COFFEE are provided on alternating days. The sign wants you to believe that this "service" is provided for the customer's privacy and comfort, but it's really a cost-cutting thing that benefits Hilton. Ironically, there was no reduced rate for dates where no services were provided.
This Hilton offers a standard breakfast buffet that is only free for hotel customers who pay full price. Customers who use discount services (e.g., Priceline), are charged $10 per person.
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