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hhcapecod
Harwich, Massachusetts

average - highway noise

3.0 of 5 bubblesReviewed 14 May 2024
this was a convenient location right off the highway while travelling thru Albany.

Not a fan

noise -- right on Thruway & constant traffic noise

no separate pet friendly floors -- fine for those who want to bring their pets -- but that barking dog at 10:30 was not welcome

charging $10 for a continental breakfast was not worth it
Date of stay: May 2024
Trip type: Travelled with family
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherrene Zachow, General Manager at Hilton Garden Inn Albany/suny Area, responded to this review
Responded 10 Jun 2024
Thank you for choosing to stay with us at the Hilton Garden Inn Albany SUNY/Area! We appreciate the time you took to leave us a candid review.

We sincerely apologize for your less the stellar experience as it pertains to highway proximity and breakfast cost. We strive for 100% guest satisfaction and regret that we were unable to accomplish that during your stay.

We hope you will afford us another opportunity to make it up to you, the next time you find yourself in the Albany area. Thank you again, and have a great day!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,001)
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19 - 24 of 1,002 reviews
Reviewed 9 March 2024 via mobile

I spent five nights at the HGI in Albany for the 112th Session of the South Georgia Annual Conference in March 2024. Wendy and Robin were friendly and made me feel welcome when I was checking in and checking out. The Restaurant Staff were awesome. They were so willing to serve with a smile, very courteous and friendly, and the food was delicious! Housekeeping staff were responded promptly to my needs. I look forward to my next opportunity to stay at the Albany HGI. It was a very pleasant 6 days and 5 nights stay! Kudos and thanks so much for making me feel like a welcomed guest!

Date of stay: March 2024
Trip type: Travelled on business
Thank Betty O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 December 2023

My daughter stopped at this hotel and she had lost her voice. I was able to call the front desk to clear up final details. William who answered the phone was very helpful. I made the reservation wrong but he was quick to fix it for us. This is why we stay at Hilton's Line of Hotels, the customer service is awesome. Thank you William for making our holidays bright. Pet Friendly, clean comfortable and quiet!

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank ReneeB836
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 November 2023

Stayed 3 days with the most pleasant people at the front desk. Casey and Waidir were a delight. They went out of their way to make our stay very pleasant. Thank you so much.. We will be back for sure.

Date of stay: November 2023
Trip type: Travelled with family
Thank FellowTraveler321321
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherrene Zachow, Other at Hilton Garden Inn Albany/suny Area, responded to this reviewResponded 28 November 2023

We hope this message finds you extremely well! Thank you again for choosing to stay with us at the Hilton Garden Inn Albany SUNY/Area!

We appreciate the time you took to leave us an amazing review! We are elated to see you had a 5/5 stay!

We hope to see you the next time you find yourself in the Albany area!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2023

Beautiful, spotlessly clean hotel. We were lucky enough to get an ocean view room and we saw dolphins in the bay every morning. The room had everything you needed and was a real touch of luxury. Beautiful toiletries and bathroom facilities. Lovely cosy, comfy beds and pillows. Perfect room temperature. We didn't eat breakfast as was too expensive and cheaper options in the town centre which is easily accessible from the hotel. We did have a pizza from room service on the first night, which we had to collect from downstairs and it was awful (undercooked with dried herbs poured on top at the last minute). They refunded it next morning for us. So from that point of view, they need to improve, as theres some beautiful places in the town centre to eat. Can't rate Liberte highly enough. We will definitely stay here again when back in Albany.

Room tip: Room service menu needs to be improved
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank David H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherrene Zachow, Other at Hilton Garden Inn Albany/suny Area, responded to this reviewResponded 31 October 2023

We hope this message finds you extremely well! Thank you again for choosing to stay with us at the Hilton Garden Inn Albany SUNY/Area!

We appreciate the time you took to leave us an amazing review! We are elated to see you had a 5/5 stay!

We hope to see you the next time you find yourself in the Albany area!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2023

Overall the staff and rooms were really nice everyone is very helpful and polite. One of the front desk managers Casey Spicer handled a few of my stays at this hotel and she is the best, she made sure I was comfortable and made sure I was alright everyday. Honestly the other staff members as well all in all treated me like family.

Room tip: I recommend this hotel to anyone, very nice people and rooms are nice too.
Date of stay: September 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank J'Halin M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherrene Zachow, Other at Hilton Garden Inn Albany/suny Area, responded to this reviewResponded 20 September 2023

We hope this message finds you extremely well! Thank you again for choosing to stay with us at the Hilton Garden Inn Albany SUNY/Area!

We appreciate the time you took to leave us an amazing review! We are elated to see you had a 5/5 stay!

We hope to see you the next time you find yourself in the Albany area!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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