Service was horrible! I called Hotel prior to booking online, to ensure that the restaurant & bar would be open d/t COVID, and to inquire of any restrictions. I booked our room, just to find out that the bar & restaurant was NOT open. Was told that we could have a 45 min blocked time for 7:00am...... for the jacuzzi, all to find out it opens @ 8:00 am. No notation that she put us on the list. The manager’s response was that’s what you get when you book with a secondary booking company. I tried to explain that I had called the hotel prior. She just told me to stop talking- and granted us 20 min for the jacuzzi! Seriously...... we were treated horribly. I will never go to another Hilton again!!!!! Bunch of rude, liars!

Room was cleaned with Axe, and was not vacuumed. There was peanuts on the floor when we walked in, and plastic that was clearly not picked up. The glass door to open the closet was broken, which who cares, but at least let us know.

Both Mornings front desk would not reply to a "good morning" greeting I gave them. It felt very unfriendly and rude.

On the other hand, the PM staff was absolutely lovely and accommodating. Breakfast was a bust as they only do "to Go" because of covid.