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beeare
Albany, New York

OK Rooms Horrible breakfast

2.0 of 5 bubblesReviewed 14 Aug 2020
Stayed two days in August. The rooms were average. But you had to request if you wanted the room cleaned every day because of the pandemic. The free breakfast was the worse breakfast I have had in 60 years of traveling and was totally inedible.
Date of stay: August 2020
Room Tip: handicap accessible rooms are much larger
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandie Vogt, General Manager at Hilton Garden Inn Albany/suny Area, responded to this review
Responded 21 Aug 2020
beeare,

I'm so sorry to hear about your experience during your stay! Due to covid, we are still trying to limit housekeeping entering any guest rooms just to when guests are comfortable having someone come to provide service. We apologize that we are unable to have our usual breakfast selection available at this time, but hope you will consider staying with us in the future when we can fully reopen our restaurant!

Best,
HGI Albany/SUNY Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,003)
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112 - 117 of 1,003 reviews
Reviewed 29 July 2020

My only criticism is that the breakfast isn't the same as it was, but then what is amid this covid thing? The bacon is frequently underdone and the sausage overdone for my liking. However, the friendliness and sincerity of the staff more than makes up for it. If it wasn't in violation of social distancing, I'd give them all a big hug for making me feel not just welcome, but at home.

Room tip: Rooms on the south end are quieter. North end is closer to freeway.
Date of stay: July 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank wcooman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandie Vogt, General Manager at Hilton Garden Inn Albany/suny Area, responded to this reviewResponded 29 July 2020

Thank you so much for your wonderful review! We always enjoy having you stay with us. We look forward to when we are able to have our restaurant back up and running as before. Until then, we greatly appreciate the patience and understanding while we all push through this!

Warm regards,
HGI Albany/SUNY Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2020 via mobile

I planned a suprise 60th birthday party for my girlfriend. People came from throughout the United States a various times. CHERISSE at the front desk helped with all my changes and is an asset to the hotel. Stacey Jones was a great asset with all the coordination. I reserved about 20 nights of rooms. The hotel accommodations and staff was phenomenal. Staff was friendly and courteous. Great stay.. recommend for all occasions.
Hilton honors on the other hand..Read the fine print. Even then it won't help you.I reserved all rooms with my hilton honors number. I paid for all rooms. I recieved credit for 4 nights. I contacted hilton program ,person was polite and stated only 4 rooms could be credited and I gave reservation numbers and was assigned a case number.. They acted quickly, denied, denied. I wasn't the guest who stayed in room..Then supplied credit card statement..we will see.

Date of stay: February 2020
Trip type: Travelled with family
Thank orionletc6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIAlbanySUNYGenMgr, Guest Relations Manager at Hilton Garden Inn Albany/suny Area, responded to this reviewResponded 17 March 2020

Hello orionletc6

Thank you so very much for your 5 star review!! Your excitement of a great weekend with family, was definitely clearly reflected in your review, and our whole team appreciates the noted details! The kudos will be delivered to the appropriate team members you noted, and we are glad you shared the info about your Hilton Honors credit as we were unaware of this system error.

Cheers to your family and the birthday girl ! Thank you again!

Best,
HGI Albany/SUNY

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Reviewed 11 March 2020 via mobile

There was this breakfast hostess this morning when me and my wife had breakfast and she was so rude. I didnt catch her name but she was light skinned with short black hair. I simply asked a question about the cook and her response was I dont know you will have to ask my manager. My thing is why work in this environment if you dont know. I dont understand. Then get mad when I keep asking questions as if she didnt want to be bothered with my questions. Very unprofessional and not a good start to my morning. Nice place other then the breakfast staff. Will not stay again.

Date of stay: March 2020
Trip type: Travelled with family
Thank K2574AG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIAlbanySUNYGenMgr, Front Office Manager at Hilton Garden Inn Albany/suny Area, responded to this reviewResponded 11 March 2020

Hi K2574AG,

I'm so sorry to hear about your breakfast experience. That is very unlike our team and certainly not what we expect for our guests. If you are able to reach out to us at our main hotel number, we would be happy to discuss this situation to further assist you. Our front desk team can be contacted at 518-453-1300.

Sincerely,
HGI Albany/SUNY Management

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Reviewed 10 March 2020

Had to attend a competition and went alone. Enjoyed the stay, felt safe, and was a great space to get away and be alone for a bit. Staff was extremely helpful and nice, I originally only booked 1 night but they accommodated my extension into 2 and kept me in the same room.

Date of stay: March 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank AliciaPearl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIAlbanySUNYGenMgr, Guest Relations Manager at Hilton Garden Inn Albany/suny Area, responded to this reviewResponded 11 March 2020

Hi AliciaPearl

Thank you so very much for your 5 star review!!! We are extremely excited to hear all of the good things about your stay with us. Looking forward to having you back in the future!

Warm regards,
HGI Albany/SUNY Management

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Reviewed 7 March 2020

Our state board group came back to the hotel for dinner and drinks to avoid crowds in town. Stefan was amazing and let our group of almost 20 come get what we needed from the bar all at once without getting flustered. Thanks for your patience & empathy as we basically took over the restaurant area. Great team for our entire trip.

Date of stay: March 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank leighmcgonagle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIAlbanySUNYGenMgr, Front Office Manager at Hilton Garden Inn Albany/suny Area, responded to this reviewResponded 10 March 2020

Hi leighmcgonagle!

Thanks so much for your positive feedback! We're very glad to hear you were able to enjoy our onsite bar/restaurant and received such great service. i hope we are able to welcome you back if you are traveling in the area again!

Best,
HGI Albany/SUNY Management

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