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AliciaPearl
Westbury, New York

Quiet Getaway

5.0 of 5 bubblesReviewed 9 Mar 2020
Had to attend a competition and went alone. Enjoyed the stay, felt safe, and was a great space to get away and be alone for a bit. Staff was extremely helpful and nice, I originally only booked 1 night but they accommodated my extension into 2 and kept me in the same room.
Date of stay: March 2020
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hilton Garden Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIAlbanySUNYGenMgr, Guest Relations Manager at Hilton Garden Inn Albany/suny Area, responded to this review
Responded 10 Mar 2020
Hi AliciaPearl

Thank you so very much for your 5 star review!!! We are extremely excited to hear all of the good things about your stay with us. Looking forward to having you back in the future!

Warm regards,
HGI Albany/SUNY Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,003)
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Reviewed 7 March 2020

Our state board group came back to the hotel for dinner and drinks to avoid crowds in town. Stefan was amazing and let our group of almost 20 come get what we needed from the bar all at once without getting flustered. Thanks for your patience & empathy as we basically took over the restaurant area. Great team for our entire trip.

Date of stay: March 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank leighmcgonagle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIAlbanySUNYGenMgr, Front Office Manager at Hilton Garden Inn Albany/suny Area, responded to this reviewResponded 10 March 2020

Hi leighmcgonagle!

Thanks so much for your positive feedback! We're very glad to hear you were able to enjoy our onsite bar/restaurant and received such great service. i hope we are able to welcome you back if you are traveling in the area again!

Best,
HGI Albany/SUNY Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2020

The staff helped make this stay very enjoyable. The bed was very comfortable and the room was clean. There was only one staff member on the floor in the restaurant, bar tending and waiting tables.She did her best to make sure we got what we needed.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Debi B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIAlbanySUNYGenMgr, Front Office Manager at Hilton Garden Inn Albany/suny Area, responded to this reviewResponded 10 March 2020

Debibarber23,

Thank you for taking a moment to tell us about your recent stay. We appreciate your patience and understanding during on a busy night in our restaurant. I'm glad to hear the room was to your liking and you had a good experience with our staff! Thank you again for choosing our property and we hope to see you again!

Best,
HGI Albany/SUNY Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2020

Hotel is very easy to get to. Staff is very friendly and professional. Had double suite that is very spacious and comfortable. Jacuzzi in bathroom was added perk. Had one problem with the jacuzzi but was fixed within minutes of me calling front desk. Breakfast buffet is limited and not restocked. They do have option to purchase a full breakfast where items (omelets, etc) are made to order. Only downfall for this visit was hot tub/pool was closed for Sat-Sun for maintenance. (this should of been done during the week). Enjoyed the stay and already planning for return trip in March.

Date of stay: February 2020
Thank catherine d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIAlbanySUNYGenMgr, Front Office Manager at Hilton Garden Inn Albany/suny Area, responded to this reviewResponded 10 March 2020

Hello catherine d,

Thank you for taking the time to share some feedback from your visit! I'm glad to hear you enjoyed your suite and had a positive experience with our team. I apologize for the inconvenience of the pool area being closed while you were here, everything will be up and running for your next stay! We look forward to welcoming you back.

Warm regards,
HGI Albany/SUNY Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2020 via mobile

Arrived 5 minutes too late to have a well-earned drink after a long drive in the dark, and the bartender takes pity on us. Tanya at the desk is warm, super accommodating and sweet as hell. We wake up waaaaay too early and head down to eat breakfast sharply at six and everything is spotless and ready. We have to hit the road almost immediately for a four hour drive and I ask the chef if breakfast sandwiches are on the menu and she says cheerfully, “Nope! But I can make you some! Do you want them to go?” (They are huge and delicious) My daughter is freaking out because we’re going to see colleges for the first time, and the waiter brings her a ginger ale on ice, and makes sure that I have all the utensils and napkins I need, plus little jars of condiments. We are on the road, on time (quite unusual for us)! Thank you for everything, wonderful staff. One note, though: those are some weird pillows.

Date of stay: February 2020
Trip type: Travelled with family
1  Thank shastio
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIAlbanySUNYGenMgr, Front Office Manager at Hilton Garden Inn Albany/suny Area, responded to this reviewResponded 24 February 2020

Hi shastio!

Thank you so much for your wonderful review! I'm so glad to hear you received a warm welcome and our team was able to accommodate your needs during your stay. Best of luck with your college visits and we hope to have you stay with us again for any future travels in the area!

Warm regards,
HGI Albany/SUNY Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2020

This is only a 25 minute, $1.50 bus ride from downtown, but when in town for a big conference, I can avoid all the associated hubbub, yet be close enough to the conference activities. Having some quiet, non-conference downtime is important to me.

The staff here are quite personable, and because it's a smaller property, the vibe is very friendly.

I got some wings here one night that were better than the wings I'd tried at two major chains, and they easily customized a salad to my liking.

It smelled like someone had been smoking in or around the room, but it wasn't so bad that I needed to change rooms. The cleaning staff, like everyone else, was just outstanding. I expect to return to another conference in Albany next month, and will stay here again.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Cassandra P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGIAlbanySUNYGenMgr, Guest Relations Manager at Hilton Garden Inn Albany/suny Area, responded to this reviewResponded 23 February 2020

Cassandra P.

You are SO awesome for giving our team so many kudos! We are very happy that our Hotel created the welcoming vibe you were looking for! We will be sharing this with housekeeping, food & beverage, and front desk so they know your appreciation from your stay. Thank you for staying with us and taking the time to review!

Warm regards,
HGI Albany/SUNY Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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