Fantastic hotel! So accommodating with early noon check in and late 2pm checkout. (Silver elite member). FREE guest laundry and detergent. Very close to MVP arena, 2 minute walk. Several places to eat in walking distance. Street parking free on weekends and after 5 weekdays. Use Park Albany app zone 100 to pay online.
Cleanliness is an issue. I stayed here two nights for business and felt dirty the whole time. The common spaces and elevators has food crumbs, dirt, and trash on the ground. The same trash remained every day and when I checked out so clearly they are not cleaning. The hotel gym is small but sufficient but also I have concerns about the cleanliness. There are not sanitizing wipes or anything to clean the weights/equipment. They do have a peloton but the knobs are broken so you can’t adjust the seat. The rooms themselves were seemingly cleaner than the common spaces and the beds were comfortable and bathrooms were relatively upgraded. The staff that checked me in had no idea how to swap a payment method and gave no detail into where things were located…very rude. I would call this hotel passable, at best. I’ll stay elsewhere next time I am in Albany.
There was a hole in the bathroom wall. When I told the front desk about it (to make sure I wasn’t charged) she said “I know” as if to say it’s been there forever. The front desk also charged my card the entire fee after swiping both my card and the card of the person I was staying with. When I asked them to correct it, they someone had no record of the information and put the onus on me to get the person to pay. They are poorly managed and it’s a cheap experience.
The reservation was booked for the wrong dates, but we were already on the road for our business trip. I called and spoke to Gerald. He got it all sorted out and we were good to go! We were a bit panicked as the reservation service said that there were no rooms available.
I’ve been to a few hotels in downtown Albany but this was the first time I’d been to this one. Arriving in Albany by bus from Montreal, this hotel is within walking distance of the bus station, which was well-appreciated after a late arrival.
The room was clean and comfortable and the breakfast was good and complimentary. I also appreciated that I could take a lovely stroll from the hotel up to the State Capitol building—there are some handsome buildings to admire in the area.
