Likely one of the worse stays at a Marriott hotel that I've every experienced. We were traveling for business, I had rooms booked for me and my team and upon check-in were asked if we needed all of our rooms and I replied no and frankly wasn't sure how the additional rooms were added to my account. The front desk replied that they needed the rooms as they were oversold - my reply they could have the rooms as we didnt need them nor did we have any idea how they got booked on our account. At check-out the following morning - thankfully we only stayed one night - we were told they charged us for the rooms as they'll didnt sell - since we were told the night before they needed the rooms that we didnt book we were confused. Well the confusion still continues. We were told by the hotel front desk manager that someone called and spoke with us to confrim we needed the rooms - no one called us or spoke with us - it seems the extra rooms were somehow added to our account/reservations. We have no idea how this happened and still dont know how or by who. This overbooking was by error - some how by someone other than me. In addition to these issues, upon check-out the front desk was very rude and unprofessional - actually in my almost 30 years of staying at Marriott properties this was the worse I've ever encountered. I could ramble on some more but I'll spare everyone the details. If you book at this hotel be sure to double check your receipts, reservation, and I hope the front desk staff are more professional to you than they were to us.

I had the pleasure of staying at the Fairfield Inn for a quick business trip. I arrived just after they had 2 1/2 feet of snow 12hrs prior. My welcome was warm and extremely friendly. The front desk attendant was funny, entertaining and extremely helpful. She offered me several close options for dinner. I needed to valet my car and Gordon took great care of me and the car. Not only did he assist with my luggage, but made sure I had everything, explained the cost and also recommended some dinner options. When I realized that I had left my toothbrush at home, he was the one who answered the phone and brought me a toothbrush and toothpaste, with the BIGGEST smile on his face and asked if I needed anything else and how my stay was so far.
My room was beautiful! The housekeeping and engineering teams clearly enjoy where they work as the room was spotless, no odor, everything worked, was fresh. Job Well Done! Breakfast was OK in the morning.
My only complaint was the morning valet/bellman. I understand that the cars are parked in a garage and it could take 10 minutes or so to get. The valet/bellman who went to get my car took 20 minutes, at 11:00am, not in rush hour. When he finally showed up with my car, he was on Facetime with a buddy. He barely even acknowledged me. Did not even offer to assist me with my suitcase...in the snow and slush. My seat and mirrors were moved....valet rule number 1...don't move the seat. I was not impressed. As I work for a hotel in Orlando, your valet/bell team is the first and last impression for a guest. Thankfully my experience the night prior was excellent. I will for sure be staying at the Fairfield next time I am in the Albany area for sales calls.

We can’t say enough about the staff. They are wonderful. We got stuck at the hotel due to a snow storm and they were so helpful and made our stay special. Special thanks to Rocky, Tina and Brianna. You guys are awesome!!!!!!!!