We can’t say enough about the staff. They are wonderful. We got stuck at the hotel due to a snow storm and they were so helpful and made our stay special. Special thanks to Rocky, Tina and Brianna. You guys are awesome!!!!!!!!

Great hotel accomodations. As soon as I walked in felt like Ebony (front desk) already knew who we were. She was very personable and had us laughing from the second we walked in. Hotel is in great location.

My husband and I were at this hotel in September for a concert at the Times Union Center, just around the block from the Fairfield Inn. The proximity to the venue couldn’t be any better. One of the drawbacks is no valet parking on the weekend and the parking garage is around the corner and expensive. Fortunately, our friends arrived first and told us we could park on the street after 3PM and pay a nominal fee from the street parking machines.

We had a significant issue with our room not being clean yet, told it was being cleaned when it wasn’t and a front desk person who was raising her voice at me across the lobby. It was concerning enough that when I started to ask her to stop raising her voice at me, my husband asked me not to as he was concerned what she might say or do. I suspect someone in the office area heard her because she disappeared, and another woman came over and apologized profusely and said they were sending someone up to clean the room after I had already been told it was being cleaned three times.

The room we were in was stunning and huge with a fireplace and gorgeous views. It was immaculately cleaned, and the bed was incredibly comfortable. While I liked the hotel and the location, the interaction with the one person at the front desk was significant enough to give this hotel three stars. I have traveled quite a bit and never had any hotel employee talk to me that way. For any future visits, we’ll go to the Hilton just down the street.