Great hotel accomodations. As soon as I walked in felt like Ebony (front desk) already knew who we were. She was very personable and had us laughing from the second we walked in. Hotel is in great location.
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Susan from Connecticut
Incredible Staff
Review of Fairfield Inn & Suites Albany Downtown
Reviewed 2 Dec 2019
We can’t say enough about the staff. They are wonderful. We got stuck at the hotel due to a snow storm and they were so helpful and made our stay special. Special thanks to Rocky, Tina and Brianna. You guys are awesome!!!!!!!!
Date of stay: December 2019Room Tip: The room with the fireplace was so nice!!
Service
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37 - 42 of 455 reviews
Tpain89
1
Date of stay: November 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LydiaLLD
Hartford, Connecticut
8054
My husband and I were at this hotel in September for a concert at the Times Union Center, just around the block from the Fairfield Inn. The proximity to the venue couldn’t be any better. One of the drawbacks is no valet parking on the weekend and the parking garage is around the corner and expensive. Fortunately, our friends arrived first and told us we could park on the street after 3PM and pay a nominal fee from the street parking machines.
We had a significant issue with our room not being clean yet, told it was being cleaned when it wasn’t and a front desk person who was raising her voice at me across the lobby. It was concerning enough that when I started to ask her to stop raising her voice at me, my husband asked me not to as he was concerned what she might say or do. I suspect someone in the office area heard her because she disappeared, and another woman came over and apologized profusely and said they were sending someone up to clean the room after I had already been told it was being cleaned three times.
The room we were in was stunning and huge with a fireplace and gorgeous views. It was immaculately cleaned, and the bed was incredibly comfortable. While I liked the hotel and the location, the interaction with the one person at the front desk was significant enough to give this hotel three stars. I have traveled quite a bit and never had any hotel employee talk to me that way. For any future visits, we’ll go to the Hilton just down the street.
Room tip: We managed to be put in a suite that was quite lovely.
Date of stay: September 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catlin P, General Manager at Fairfield Inn & Suites Albany Downtown, responded to this reviewResponded 5 November 2019
Thank you for taking the time to leave us your feedback about your recent stay. I cannot apologize enough for the level of service your received while you were here as this is not the level of service we hold ourselves accountable to. I can assure you that this issue has been addressed and interactions like this will not happen again at this property.
I encourage you to come back and visit us again the next time you are in the Albany area so we have the chance to make it up to you!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
melaniegingrich
Kitchener, Canada
1
via mobile
My husband and I stayed at this hotel for a leadership convention. Thanks to Ebone, an unbelievably exceptional lady at the front desk, our stay was totally amazing!!! She has such a friendly, bubbly personality....and totally brightens everyone's day! And totally made our weekend! When we arrived, she checked us in. But as she was checking her computer she asked if we would like a king suite, instead of a 2 queen room. We said sure. Totally unaware that she upgraded us to a HUGE king suite with a wall of windows, TONS of space and a fireplace!!!! We thanked her immensely!! And totally enjoyed our stay at this hotel.
So if you stay at this hotel, ask for Ebone. She'll make your stay exceptional! And make sure you are taken care of!
Date of stay: October 2019
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Catlin P, General Manager at Fairfield Inn & Suites Albany Downtown, responded to this reviewResponded 5 November 2019
Thank you so much for such wonderful feedback!
We are very lucky to have Ebone and I am so glad you got to experience her hospitality.
Please come back and see us again soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nrishard
Dallas, Texas
14234
via mobile 
1) Clientele: granted, this is a personal preference, but after a 3-night stay I did not see a single profiled business traveler. The clientele was a little eclectic.
2) in 20+ years I have NEVER had an experience where I ran out of toilette tissue in the room. This is definitely a first. On my first night the toilet tissue roll was low. It was never replenished. By night 3, I had gone though the second roll. Hey, it’s the basic things that matter! A girl needs plenty of toilet tissue.
Otherwise, the front desk service was spectacular, the rooms were nice and spacious, and the suite bathrooms were large, and it was a very comfortable stay.
Date of stay: September 2019
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Catlin P, General Manager at Fairfield Inn & Suites Albany Downtown, responded to this reviewResponded 10 October 2019
Thank You for taking the time to give us your feedback. I am so very sorry to hear that you did not have a great experience here in Albany Downtown. I can assure you that this level of service is not our normal performance and I hope this does not deter you from visiting us again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
trudat616
Uniondale, New York
94
a convient location in the heart of downtown albany.
great service with very nice and helpful staff.
gave a 4 out of 5 because the room didnt really have a nice view and there was a minor damage in the bathroom. other than that it was a big room and a large bathroom with reasonable amenitites. as for the location there are a good amount of restaurants and bars within walking range.
Date of stay: September 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catlin P, General Manager at Fairfield Inn & Suites Albany Downtown, responded to this reviewResponded 10 October 2019
Thank you for taking the time to give us your feedback on you recent stay with us. Unfortuantely we are located in a very old, historic building so we are limited in the rooms we have with a view. I am very glad to hear that you had a good experience with us and hopefully it will be even better the next time you come to the area for a visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC