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39 - 44 of 455 reviews
Reviewed 28 October 2019 via mobile

My husband and I stayed at this hotel for a leadership convention. Thanks to Ebone, an unbelievably exceptional lady at the front desk, our stay was totally amazing!!! She has such a friendly, bubbly personality....and totally brightens everyone's day! And totally made our weekend! When we arrived, she checked us in. But as she was checking her computer she asked if we would like a king suite, instead of a 2 queen room. We said sure. Totally unaware that she upgraded us to a HUGE king suite with a wall of windows, TONS of space and a fireplace!!!! We thanked her immensely!! And totally enjoyed our stay at this hotel.
So if you stay at this hotel, ask for Ebone. She'll make your stay exceptional! And make sure you are taken care of!

Date of stay: October 2019
Trip type: Travelled on business
Thank melaniegingrich
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catlin P, General Manager at Fairfield Inn & Suites Albany Downtown, responded to this reviewResponded 5 November 2019

Thank you so much for such wonderful feedback!

We are very lucky to have Ebone and I am so glad you got to experience her hospitality.

Please come back and see us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2019 via mobile

1) Clientele: granted, this is a personal preference, but after a 3-night stay I did not see a single profiled business traveler. The clientele was a little eclectic.
2) in 20+ years I have NEVER had an experience where I ran out of toilette tissue in the room. This is definitely a first. On my first night the toilet tissue roll was low. It was never replenished. By night 3, I had gone though the second roll. Hey, it’s the basic things that matter! A girl needs plenty of toilet tissue.
Otherwise, the front desk service was spectacular, the rooms were nice and spacious, and the suite bathrooms were large, and it was a very comfortable stay.

Date of stay: September 2019
Trip type: Travelled on business
Thank nrishard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catlin P, General Manager at Fairfield Inn & Suites Albany Downtown, responded to this reviewResponded 10 October 2019

Thank You for taking the time to give us your feedback. I am so very sorry to hear that you did not have a great experience here in Albany Downtown. I can assure you that this level of service is not our normal performance and I hope this does not deter you from visiting us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2019

a convient location in the heart of downtown albany.
great service with very nice and helpful staff.
gave a 4 out of 5 because the room didnt really have a nice view and there was a minor damage in the bathroom. other than that it was a big room and a large bathroom with reasonable amenitites. as for the location there are a good amount of restaurants and bars within walking range.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank trudat616
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catlin P, General Manager at Fairfield Inn & Suites Albany Downtown, responded to this reviewResponded 10 October 2019

Thank you for taking the time to give us your feedback on you recent stay with us. Unfortuantely we are located in a very old, historic building so we are limited in the rooms we have with a view. I am very glad to hear that you had a good experience with us and hopefully it will be even better the next time you come to the area for a visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2019

In June 2011, I reviewed this hotel, at the time known as 74 State Street. Since then, Marriott has converted it into a Fairfield Inn & Suites. Stayed there again and much has changed that's worth noting.

There is a restaurant serving complimentary breakfast. In addition to a full continental breakfast with pastries, fruit, yogurt, the buffet contains eggs, breakfast meats, oatmeal and waffles. Of course, there's coffee, tea and a variety of fruit juices.

The second floor is now a welcomed fitness center. The lobby business center has two computers with a printer. Also in the lobby is a nice lounge with a cozy fireplace and attendants offering valet parking. The market has plenty of snacks, soda, water and microwavable meals, which is needed in Albany. Staff at the front desk are extremely nice.

The rooms now have double lock doors with heating and air conditioning that you can regulate. Some rooms have no windows. There is sufficient storage for light travelers including a small closet and dresser . Each room has a microwave, small refrigerator, coffee maker with complimentary coffee, sugar, etc., an ice bucket and there are ice machines.

The bathrooms offer Paul Mitchell products including tea tree lotion. Toiletry items you may have forgotten are available at the front desk. A hair dryer, plush towels, mirrors and good lighting make getting ready easy.

There's a rolling desk with a desk chair and plenty of outlets around the room. The table can do double duty as a dining or meeting table. Cable TV offers lots of channels In addition to a phone for local calls, there's a clock radio with an alarm or you can schedule a wake up call.

The rooms are nicely decorated with wall paper and art. Very contemporary.

This hotel is one of three good options if staying in the downtown Albany area.

Room tip: If a window is a must, be sure to request a windowed room. Some rooms have no windows.
Date of stay: March 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank NYWillTravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 September 2019 via mobile

This has been my second stay at the Fairfield inn and Suits in Albany and Ebony and her staff are wonderful. I am new to the area and they have been very accommodating and helpful. They have made my stay an enjoyable.

Date of stay: September 2019
Trip type: Travelled on business
Thank Blaise G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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