A lovely communal/lobby area and good breakfast choices. Good location to SUNY Albany and competitively priced against the other properties closer to campus. Well maintained property and will stay there again.

Very pleased with the staff at the hotel, especially Terry, food service manager, was very customer service oriented. She made us feel welcome every day. She made sure that the refreshments for breakfast were ready for all. If we needed anything she brought it right out. Thanks gain for your exceptional service Terri!!

I Accidentally bookd the wrong date. When I got to the hotel the lady looked at my confirmation number and told me I did actually book the wrong date she told me I can’t get my money back and she cant apply it to the day I came so I need to pay again. It was my daughter‘s 11th birthday and we had her friends so I couldn’t just say never mind, so I paid another night. The Lady at counter didn’t give me any options on what to do. She just basically said ur out of ur money... next! I know it was my fault however I had emergency in my family earlier that week so it kind of threw me off of my dates. So I called corporate a nice lady Evans that I spoke with told me that the woman at the counter should have forwarded my information to a manager or tried to assist me the best way she can. She doesn’t understand why the lady at the front desk did not assist me properly. I’m waiting to hear back from someone now. This happen 2/29.