Very pleased with the staff at the hotel, especially Terry, food service manager, was very customer service oriented. She made us feel welcome every day. She made sure that the refreshments for breakfast were ready for all. If we needed anything she brought it right out. Thanks gain for your exceptional service Terri!!
Thank you so much for taking the time to write about your experience at the Homewood Suites in Albany! I'm very happy to hear you enjoyed everything about your stay. We like to make all are guest fell welcome and at home. We hope to see you soon!
Dianna Mohamed Ali
Front Office Supervisor
I Accidentally bookd the wrong date. When I got to the hotel the lady looked at my confirmation number and told me I did actually book the wrong date she told me I can’t get my money back and she cant apply it to the day I came so I need to pay again. It was my daughter‘s 11th birthday and we had her friends so I couldn’t just say never mind, so I paid another night. The Lady at counter didn’t give me any options on what to do. She just basically said ur out of ur money... next! I know it was my fault however I had emergency in my family earlier that week so it kind of threw me off of my dates. So I called corporate a nice lady Evans that I spoke with told me that the woman at the counter should have forwarded my information to a manager or tried to assist me the best way she can. She doesn’t understand why the lady at the front desk did not assist me properly. I’m waiting to hear back from someone now. This happen 2/29.
daltonmalisa,
I sincerely apologize that you had a negative experience here at Homewood Suites Albany. We set a very high standard for ourselves and are truly sorry to hear we did not meet these standards with our customer service. I will be reaching out to you to discuss this matter further. Thank you for your feedback. I always appreciate the opportunity to improve.
speedy check in, crisp clean hotel. Spectacular pool area. Hard working and happy customer service workers, so refreshing. We stayed with kids over school break. Would definitely recommend again!! Speedy check-in, crisp clean hotel. Spectacular pool area. Hard working and happy customer service employees. So refreshing. We stayed with kids over school break. Definitely would recommend again!
Thank you so much for taking the time to write about your experience at the Homewood Suites in Albany! I'm very happy to hear you enjoyed everything about your stay. We hope to see you soon!
Dianna Mohamed Ali
Front Office Supervisor
Loved the staff and the rooms! This was a great trip to the Albany area, can't wait to come back again. Pool was down but they are working on some great approvements. Breakfast was better then most places.
Thank you for stay with us at the Homewood Suites in Albany. We are happy to hear that you enjoyed are complementary breakfast. We cant wait to welcome you home soon!
Dianna Mohamed Ali
Front Desk Supervisor
This is my second experience with a Homewood Suites by Hilton. I have nothing negative to say. The rooms are spacious. They offer free shuttle service. Free breakfast. Free beer and wine. The staff is always pleasant and the hotel itself is updated and clean.
Thank you for stay with us at the Homewood Suites in Albany. We are happy to hear that you came back to stay and everything was good with your stay. We cant wait to welcome you home soon!
Dianna Mohamed Ali
Front Desk Supervisor
