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SusanB22
Orchard Park, New York

Great Stay

5.0 of 5 bubblesReviewed 22 Feb 2020
I can’t say enough good things about Homewood Suites Albany. The hotel is clean, the room layout is a great use of space and staff were friendly and helpful. There is an outdoor basketball court and patio, although since it’s winter we couldn’t use, My husband and I both slept well and enjoyed hot breakfast and Starbucks coffee. We will be back next time we are in Albany.
Date of stay: February 2020
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Priscilla K, General Manager at Homewood Suites by Hilton Albany, responded to this review
Responded 25 Feb 2020
Thank you for stay with us at the Homewood Suites in Albany. We are happy you enjoyed the complementary breakfast and coffee. We cant wait to welcome you back!

Dianna Mohamed Ali
Front Desk Supervisor
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,850)
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Traveller rating
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All reviews starbucks coffee home away from home breakfast and dinner great hotel full kitchen pool and hot tub wolf road complimentary breakfast fire pit the entire staff i highly recommend this hotel definitely stay here again waffles front desk staff ny accommodations kitchenette
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186 - 191 of 1,850 reviews
Reviewed 23 February 2020

Our one bedroom suite was perfect for our family of four. Room for everyone to have their own space..including our seven month old puppy. The suite was clean, good enough to make simple meals on the two stove top electric range, and keep snacks cold (sodas, dips, veggies, ice cream and left overs - just like home) in the full size refrigerator. Only disappointment was that I shared with the person who was servicing our room and then again with a supervisor, that while we were out the puppy would be in the kennel and only needed someone to come by and collect the garbage...never happened.

Date of stay: February 2020
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Thank ayslic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Priscilla K, General Manager at Homewood Suites by Hilton Albany, responded to this reviewResponded 25 February 2020

Thank you for stay with us at the Homewood Suites in Albany. We are happy to hear that you enjoyed your stay and everything was accommodating. We cant wait to welcome you home soon!


Dianna Mohamed Ali
Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2020

Stay here with my husband for our anniversary walked in the suite and was immediately impressed by the way the staff had set up rose pedals, a bottle of wine with wine glasses and origami love birds in the shape of a heart on the bed!The housekeeper named Rayvon went all out for us. We are extremely happy with the experience.The ambiance was very clean and comfortable. We had an great stay and plan on coming back! I recommend this hotel to everyone. I give it 5 stars.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank ElizaGreen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Priscilla King, Guest Services / Front Office at Homewood Suites by Hilton Albany, responded to this reviewResponded 7 August 2020

Congratulations on your Anniversary

Thank you for the great review and comments about that hotel! I am sorry it looks like this was for a different hotel.
We hope you stay with use soon!

Safe travels,
Dianna Mohamed ali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2020

I am receiving medical treatment out of town 5 days a week, every other week. Because of my medical condition I have to be on a very strict diet and needed a hotel that would have a kitchen and refrigerator that was large enough to hold my food. I am also limited on the amount of weight I can lift. When I asked at the desk if someone could help with my baggage they immediately called someone to help. Everyone was very friendly and willing to go above and beyond to help. Homewood Suites by Hilton Albany exceeded my expectations for quality, comfort, and attention. A nice home away from home.

Date of stay: February 2020
    • Value
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    • Sleep Quality
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Review collected in partnership with Homewood Suites by Hilton
1  Thank lymie2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Priscilla K, General Manager at Homewood Suites by Hilton Albany, responded to this reviewResponded 22 February 2020

Thank you so much for taking the time to write about your experience at the Homewood Suites in Albany! I'm very happy to hear we had everything you needed to make your stay comfortable. We hope to see you soon!

Front De
Dianna Mohamed Ali

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Reviewed 19 February 2020

Very awful experience at this property. Look elsewhere and when complained they did not take the complaints into consideration
Would absolutely look elsewhere if you are thinking of booking at this location

Date of stay: February 2020
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    • Location
    • Sleep Quality
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Review collected in partnership with Homewood Suites by Hilton
Thank jolejnik4bmx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DayTrip29343510326, Front Office Manager at Homewood Suites by Hilton Albany, responded to this reviewResponded 20 February 2020

We do again apologize for your experience during your stay with us, we have awarded your Hilton Honors points to your account when this was first brought to our attention, and hope that you are able to give us another try on your next visit to Albany. Thank you also for again being a Hilton Honors member and sharing your feedback with us, as we will use this information to evaluate and change to improve not only yours but every guest experience with us!

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Reviewed 12 February 2020 via mobile

I have been a Hilton honors members for years and I travel a lot for business. This stay was well below par, the front desk staff was great but that was the end of it. The room was dirty and the shower was so dirty we could not use it. The breakfast was empty and no dishes but the kitchen staff was laughing and joking instead of working. I expect more from the hilton brand that is why I always stay loyal. Ut I was very disappointed with my stay this time.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank Cory J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Priscilla King, Guest Services / Front Office at Homewood Suites by Hilton Albany, responded to this reviewResponded 7 August 2020

Thank you for stay with us at the Homewood Suites in Albany. We are happy to hear we can make your first time staying with us great and that you will be coming back. We cant wait to welcome you soon!

Dianna Mohamed Ali
Front Desk Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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