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Cory J

Very disappointed

2.0 of 5 bubblesReviewed 11 Feb 2020via mobile
I have been a Hilton honors members for years and I travel a lot for business. This stay was well below par, the front desk staff was great but that was the end of it. The room was dirty and the shower was so dirty we could not use it. The breakfast was empty and no dishes but the kitchen staff was laughing and joking instead of working. I expect more from the hilton brand that is why I always stay loyal. Ut I was very disappointed with my stay this time.
Date of stay: February 2020
Trip type: Travelled as a couple
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Priscilla King, Guest Services / Front Office at Homewood Suites by Hilton Albany, responded to this review
Responded 6 Aug 2020
Thank you for stay with us at the Homewood Suites in Albany. We are happy to hear we can make your first time staying with us great and that you will be coming back. We cant wait to welcome you soon!

Dianna Mohamed Ali
Front Desk Supervisor
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,850)
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All reviews starbucks coffee home away from home breakfast and dinner great hotel full kitchen pool and hot tub wolf road complimentary breakfast fire pit the entire staff i highly recommend this hotel definitely stay here again waffles front desk staff ny accommodations kitchenette
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191 - 196 of 1,850 reviews
Reviewed 11 February 2020

Great hotel, good price, friendly staff, enjoyed it. Not my first time staying here and will continue to stay here in the future. Beds are always comfy and they will upgrade your room if needed. Fire pit is great too

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank eggman9094
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Priscilla K, General Manager at Homewood Suites by Hilton Albany, responded to this reviewResponded 25 February 2020

Thank you for stay with us at the Homewood Suites in Albany. We are happy to hear we can make your first time staying with us great and that you will be coming back. We cant wait to welcome you soon!



Dianna Mohamed Ali
Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2020

Spur of the minute idea to escape for a night and choose this hotel because of the late check-out option. Hotel staff was very friendly. Rooms were clean and inviting. Pool and hot tub were perfect temperatures. Great overnight stay so my grandkids could go swimming. I will be back!

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Kathy K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Priscilla K, General Manager at Homewood Suites by Hilton Albany, responded to this reviewResponded 25 February 2020

Thank you for stay with us at the Homewood Suites in Albany. We are happy to make your getaway great.
Also for your grandkids to enjoy the time they had with you.
We cant wait to see you soon!



Dianna Mohamed Ali
Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2020

Rooms are more like a small apartment than a hotel room. It was great for one night but I think it would be even more impressive for an extended stay. You could really settle in and make this a home away from home. Highly recommended.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank TateTheMate
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Priscilla K, General Manager at Homewood Suites by Hilton Albany, responded to this reviewResponded 25 February 2020

Thank you for stay with us at the Homewood Suites in Albany. We are happy you enjoyed your stay and we made you fell like home. We cant wait to welcome you home soon!




Dianna Mohamed Ali
Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2020 via mobile

My best friend and I met to catch up (Albany is half-way point). I picked this hotel because
1) It’s a Hilton; 2) It has an indoor pool and hot tub; 3) 🌟The price was reasonable🌟.

We thoroughly enjoyed our one-night stay.

The pool area is very nice; the hot tub amazing — AND, we basically had the place to ourselves!
The room is nicely laid out (a separate room for beds is fantastic), and although we did not use the kitchenette to cook, it would be great to have if staying for a few days. The complimentary breakfast was good. The hotel is located near good shopping (Colonie Center is right up Wolf Rd.) and lots of choices for restaurants.

The beds were very comfy and we both had a restful night’s sleep. AND, the staff is friendly & polite! Recommended all around!

Date of stay: January 2020
Trip type: Travelled with friends
1  Thank 167LindaS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Priscilla K, General Manager at Homewood Suites by Hilton Albany, responded to this reviewResponded 30 January 2020

Thank you so much for taking the time to talk about your stay with us. Thank you for choosing the Homewood Suits To make memories with your best friend.
At the Homewood Suites we pride ourselves in providing the best experience possible for our guests.
We Hope to see you soon!

Dianna Mohamed Ali
Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2020

We are frequent visitors to the Albany area . We have a child at Siena College so when we visit, we like to stay at Homewood Suites. It is clean, a good value, and very comfortable. There is plenty of competition on WOlf Road, and we always choose Homewood Suites.

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Roving812620
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Priscilla K, General Manager at Homewood Suites by Hilton Albany, responded to this reviewResponded 30 January 2020

Thank you for stay with us. We're very please to hear that we made your stay comfortable.
We Hope to see you in the next visit.

Dianna Mohamed Ali
Front Desk Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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