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Alec C

Good business experience, great front desk representative

5.0 of 5 bubblesReviewed 3 weeks ago
AJ at the front desk got my experience off to a great start with his kind, personable and friendly demeanor and an upgrade to a King suite for a new Hilton Honors member due to me being the last check in as I arrived into town well after 11 pm on a late train. I had some unnecessary stress as I approached the desk as the Hilton website was not showing my reservation probably due to it being late in the day on the check in date but luckily it came right up in the front desk computer.

The room was very nice and clean with lots of space, bed comfortable, pillows very thin had to use two which sadly seems to be par for the course for four star hotels these days and I didn't have the energy to go back down to ask about something different. Iron worked and ironing board not too unwieldy. Breakfast was passable, scrambled eggs real not powder and not too moist, potatoes edible, better than three star continental breakfast, certainly not restaurant quality which you shouldn't expect from a free four star breakfast anyway.

Only nit picks are it was unfortunate that the continental breakfast used disposable plates and cutlery, but I can easily understand that with staffing challenges, and hot water in lobby for tea was lukewarm when I made a second cup just before checkout time.
Date of stay: September 2024
Trip type: Travelled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviewed 3 weeks ago via mobile

Thanks to AJ for all your help at the front desk and for your friendly, helpful, professional disposition! The rooms and common areas were all updated and clean. Unfortunately the restaurant was closed because we were there on Sunday. AJ is a great asset to this location!

Date of stay: September 2024
Trip type: Travelled on business
Thank 520debbiep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago via mobile

Did my research via this website and it was helpful. Don’t bother driving to the front entrance to check in. Go to the back and valet park your car ( supposedly it’s $18 but I wasn’t charged). There is an entrance in the back. Make sure you get any cash you need for tipping before checking in. No ATM on site. There are some within a half mile. But the area is pretty desolate even on a Saturday morning, so be careful (homeless wandering around).
The hotel itself is very modern but the HVAC units definitely need updating. The cover to mine was broken. The room smelled musty and it took several hours to clear (fortunately I was there for a show and it smelled somewhat better when I returned.
Since I use the Hilton app, I don’t need to stop at the desk to check in/out. I highly recommend downloading it! Woke up late and missed breakfast so I can’t review. I’d stay there again because it’s only one block from the Palace Theatre.

Room tip: Get cash BEFORE checking in.
Date of stay: September 2024
Trip type: Travelled solo
Thank Vacation62918359631
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

I come to Albany on a regular basis for work and always try and stay here. The location is convenient and The staff is always very helpful and the restaurant is fantastic. I’d also like to mention Mike and the rest of the valet staff as they do a great job and can drive a stick!

Date of stay: September 2024
Trip type: Travelled on business
Thank Tom R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 August 2024

Great downtown location with lots of restaurants to walk to, hotel is nice and beds are comfy.

I don't typically use valet parking and felt some trepidation but Valet Mike got me all sorted out and felling comfortable leaving my car. He was a big help and a great first impression of my stay in Albany.

Date of stay: August 2024
Trip type: Travelled on business
Thank Em D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2024

This is my first time staying at the hotel, and I’d like to give a shout out to big Mike for helping me feel comfortable leaving my car with them at the valet parking. He definitely made the the experience a whole lot easier for me. I would definitely recommend!

Date of stay: August 2024
  • Trip type: Travelled solo
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Thank Malila L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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