Weird man kept running on the spot, was he homeless? Was he an employee? Nobody knows... strange, he was outside and then inside the hotel... baggy pants, had a Strange grin. He just kept running on the spot. I don’t even want an explanation, I just want to ponder this mystery for the next 40 years and come up with dozens of theories. Room quite nice. Breakfast was pathetic. Probably eat better in N. Korea. Parking was $16... gate was snapped/broken next morning...
Stayed here four nights between the holidays and it was a great value for the price. Extremely close to the Palace Theater for a concert and McGeary's Iris Pub around the corner for great beers and sandwiches! Incredible fruit water in lobby offered most of the day and the breakfast buffet (pre-COVID obviously) was the among the best I have seen. The beautiful lobby was welcoming each morning when we came down to eat, as well as the front desk staff. The only negative I have is the fact that when it snowed/rained the roof (we were on the top floor) leaked a little and all that was offered by management when I complaiined was to switch rooms, which we did not want to do after having decorated ours for the holidays and staying several nights in the room we were in. Surely something else could have been offered. That is management's fault and not the employees. Otherwise, a beautiful trip.
My reason for coming was to test the Digital Key feature since my wife and I are both over 70 and with comorbidities and need to be ultra cautious in order to avoid COVID.
The digital key only worked, not when we needed it prior to arriving at the hotel BUT the next morning after we had spent the night there. We had to resort to visit to the front desk, stand there about 1/2 hour as they tried to sort out the digital key mess. This never worked so in disgust I said before I fall asleep here in the lobby just issue me a plastic key for our room. Being in the lobby , being there for a prolonged period were fails on the part of this hotel and chain in COVID times. I consider their big ad campaign about how safe it is in COVID times bunk. Really lies. Unreliable program that no one can trust.
I can’t imagine being more disappointed for a Hilton Honors member who has used Hamptons all over the country in the last few years.
This was a massive snafu. They owe me an apology.
I booked a king suite.
The room was nice but an odd layout and tight space by the bed.
With COVID there was little open at near the hotel, there was a couple of bars and restaurants nearby but not much else.
No kettle in the room but hot water and coffee available in the lobby.
I’d probably stay at the Hilton up the road next time.
Uber from the Amtrak station was about $12
The Hotel was ok. Check in employee was a bit lazy about the Honors Membership. He did not want to be bothered and came up with excuses why we could not use the membership, instead of helping us out. On the day we checked out, a different employee quickly got us signed in. Why bothering offering a reward membership if you do not want customers to use it. Lazy or don't care?
Dear Slacker4141, We are sorry we were not able to provide you with a better quality of service at check-in . This is not typical of our usual hospitality and helpful staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed. Thank you for your feedback and we hope you will come back and stay with us again.
