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Kippte
Elizabethtown, New York

Awful. Disaster of a hotel and program ( digital key). Unreliable.

1.0 of 5 bubblesReviewed 25 Sept 2020via mobile
My reason for coming was to test the Digital Key feature since my wife and I are both over 70 and with comorbidities and need to be ultra cautious in order to avoid COVID.
The digital key only worked, not when we needed it prior to arriving at the hotel BUT the next morning after we had spent the night there. We had to resort to visit to the front desk, stand there about 1/2 hour as they tried to sort out the digital key mess. This never worked so in disgust I said before I fall asleep here in the lobby just issue me a plastic key for our room. Being in the lobby , being there for a prolonged period were fails on the part of this hotel and chain in COVID times. I consider their big ad campaign about how safe it is in COVID times bunk. Really lies. Unreliable program that no one can trust.

I can’t imagine being more disappointed for a Hilton Honors member who has used Hamptons all over the country in the last few years.

This was a massive snafu. They owe me an apology.
Date of stay: September 2020
Trip type: Travelled as a couple
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Reviewed 2 September 2020 via mobile

I booked a king suite.
The room was nice but an odd layout and tight space by the bed.
With COVID there was little open at near the hotel, there was a couple of bars and restaurants nearby but not much else.
No kettle in the room but hot water and coffee available in the lobby.
I’d probably stay at the Hilton up the road next time.
Uber from the Amtrak station was about $12

Date of stay: August 2020
2  Thank disport
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 February 2020

The Hotel was ok. Check in employee was a bit lazy about the Honors Membership. He did not want to be bothered and came up with excuses why we could not use the membership, instead of helping us out. On the day we checked out, a different employee quickly got us signed in. Why bothering offering a reward membership if you do not want customers to use it. Lazy or don't care?

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
2  Thank Slacker4141
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David-HiltonHelp, On behalf of management at Hampton Inn & Suites Albany-Downtown, responded to this reviewResponded 29 February 2020

Dear Slacker4141, We are sorry we were not able to provide you with a better quality of service at check-in . This is not typical of our usual hospitality and helpful staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed. Thank you for your feedback and we hope you will come back and stay with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2020 via mobile

This hotel room was very clean - the beds were comfortable and it contained everything needed for a nice stay. The bathroom was totally spotless and had ample space and a glassed in shower - the first I have found. We only stayed for one night, but will definately look into staying at Hampton Inn in the future!

Date of stay: February 2020
Trip type: Travelled with family
Thank Shogan831
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 February 2020

Clean, comfortable hotel. Would stay again. The breakfast buffet was good. My colleague and I traveled for business and found our experience at the Hampton Inn to be pleasant and straightforward. Staff was helpful and welcoming.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank lauraQ8034KC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 February 2020

Comfortable hotel with an excellent reception team.

The rooms were of a high standard with all the amenities that you would expect.

Breakfast was included and had a good selection of hot and cold items including an excellent selection of fruit.

Date of stay: October 2019
    • Location
    • Rooms
    • Service
Thank PeteKington
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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