No heat and no help from staff. Peeling wallpaper and banged up furniture. Bed was fine, early check in was nice, and the food wasn't bad.
They did not give me my diamond member credit on the invoice, and I doubt very much anyone will rectify this if I call. They wouldn't help me with heat after it was nearly impossible to contact anyone, so I doubt they'll be helpful with this. My entire stay should have been comped.
My server Kenya in the restaurant was the highlight of my entire stay. A beautifully warm smile and the most peaceful voice, after a late night was more than welcoming. She went out of her way to send me on my way with a refill of peppermint tea before leaving. So grateful for her being here.
I just want to take a moment to shout out DaShanna at the front desk. This girl gets customer service! She was so helpful and accommodating to our production team. She went above and beyond. She took the extra step. That is not really normal for front desk employees these days. The hotel itself could use some TLC, but DaShanna was on it! So grateful.
Great service from Haddi. Will come back. Was staying for a work trip only one night but if the project goes well I’m probably going to come back a few times and great to know that there’s a guy like Haddi at this hotel who can help to make sure that my stay is enjoyable.
Excellent experience. I really felt pampered. I think we were booked in one of the higher quality rooms. There were excellent meals included for both the evening and morning. The location was excellent. The desk staff was cheerful and professional. Not easy for them when I saw what the person checking in ahead of me put her through. Everyone of the staff made every effort on my behalf.
This was one of the more expensive places I have stayed in the past year. But they made sure I felt my money was well spent.
