I stay at this Hilton location several times each month. All the employees here seem to be very happy and treat the customers very well!
A big shout out to Yolanda at the 13th floor lounge. She consistently gives me VIP treatment!! Please give her some type of recognition!!
Elaine did a great job. Others that I dealt with were either incompetent or were aggravated that I asked for my key to have executive room access. I am a diamond.
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The service was the best I've ever received. I ran into a predicament because I didn't realize the hotels don't take cash. Tina helped me when I first got there and a few hours later to make sure I got checked in and my trip continued to be the best one I've ever had. Tina saved the trio and couldn't be more appreciative.
The basics are all present and accounted for. Our room was very spacious and perhaps owing to being on an executive floor and the end room (room numbers ending in 05) it was very quiet. There is a lot of furniture in the room including a comfy chair with ottoman, dresser drawers and an island cabinet near the bathroom which houses the refrigerator and provides a counter space for the coffee maker and a handy place to set bathroom stuff out of the way. The TV was large, 4K and had easily accessed and easy to switch to HDMI inputs so I could use my laptop to watch a movie from. There don't seem to be ANY hotel services available on the TV though, not even a channel guide.
The challenges with this property are mostly related to it being in downtown Albany and the hotel's age. This just isn't a swinging hot-spot and I imagine occupancy rates, especially on weekends, are not great. The on-site restaurant is breakfast only (and buffet only at that) on weekends but you can order food from the bar. The Honors lounge is also not serving food on weekends. I'd say the hotel is aging gracefully overall and, during our visit, all 4 elevators and the A/C etc are all working flawlessly but clearly from other reviews, this varies from time to time. There is some obvious wear on the wooden pieces in our room and a few dings here and there but I don't personally find it objectionable. Housekeeping came every day of our stay, albeit very late in the day sometimes.
The parking garage is probably not Hilton owned but they should still find a way to lean on whoever does own it. It's disgusting. Filthy, cave like and very uncared for. There is a Toyota Solara which is very clearly abandoned and covered with dust. The stairways are smelly and literally covered in greasy drippings. The parking lines are faded and largely ignored. While the entry and exit gates say they accept digital key, the location of the scanner makes actually using digital key a trying experience at best.
For the price we paid, I think this hotel is reasonable but it's certainly not going to set any standards for a full-service hotel.
clean room - always. Front desk staff, cleaning staff helpful. Gym needs attention, Peloton still not working. Restaurant has good food. Beds are GREAT, easy location to walk around. Have stayed here many times over past 3 years and always have clean rooms.
