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Mitheo M
Memphis, Tennessee

issue with front desk staff.

Review of Hilton Albany
3.0 of 5 bubblesReviewed 14 Aug 2021
I had more than one occasion to visit and interact with the front desk and each time it was not a pleasant experience . Found the staff not attempting to help and just standing around. I personally would not choose this property again for business travel. I Found the elevators to be out of order and the general appearance to the was poorly maintained .
Date of stay: August 2021
Trip type: Travelled on business
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Review collected in partnership with Hilton Hotels & Resorts
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Reviewed 13 August 2021

I'm not a fan of this hotel. This is the second time I stayed here. I forgot I didn't like it when I booked. There really isn't much close by to walk to eat so I ate at the hotel restaurant which was overpriced average food. Elaine, the bartender is super nice though and attentive. Rooms are a little worn and although I had a nice view of the city, the windows were so dirty, it was hard to see. Beds are the usual comfortable Hilton pillows and beds.

Date of stay: August 2021
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank mollyandme
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 August 2021

Real Nice hotel, central location great staff. I would recommend this place and would use again in the area. Food was simple but tasted good. We were welcomed on arrival and made welcome throughout. Reasonable price as well

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank stevesc0tt851
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2021

Room was a bit overpriced for a weeknight. Dinner was bland, prices were not too bad. Great drinks selection and service. Did not particularly feel safe as far as COVID cleaning in the rooms or on the property.

Date of stay: July 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Leticia B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 July 2021

My issue is with their house keeping management. Whom ever is in charge of cleaning the 4th floor must be sleeping on the job. Our room never got cleaned. Despite the front desk trying to reassure that they were on their way. From where NJ??

Date of stay: July 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Beatrice S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 July 2021

Most hotel rooms seem the same, but the beds and pillows here were sooo comfortable. This was a comfortable and quiet place to land at the end of each day. The staff was extremely helpful, efficient, and friendly. Great stay!

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Companion604638
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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