My family stayed at the Hilton. We had a wonderful night. The front desk staff James Stone was very helpful, nice, friendly and accommodating. He made sure that our stay was pleasant. I would stay there again. Thank you James! We greatly appreciate our stay all that you did for us!
We checked in this afternoon on the way home from vacation in Maine to break up the trip and enjoy dinner at Jack’s. The hotel has been updated nicely and the room is clean, quiet and comfortable. Staff are very nice And accommodated us at check in. But, we returned from dinner to find the entrance area and lobby completely full of National Grid power workers who were not fully observing COVID rules established by the hotel. People congregating in groups with no social distancing. Some without masks. Lots of drinking, loud talking and yelling at the adjacent bar which flooded over to the lobby. No Hilton security or management in sight to monitor and enforce their own policies. I understand that these folks are helping the area with significant power outages caused by recent storms but the hotel is still responsible to manage the situation. During our vacation in Maine we never encountered lack of compliance anywhere we visited. Now I feel like I have to quarantine when I get home.
Hospitality at its best!!!! From the front desk to the breakfast crew😊. Everything was perfect!! A special shout out to the general manager John and Kayla. Very welcoming and professional. I hope they return to full status soon. So thankful for people like them when one travels weekly Highly recommend this Hilton due to the staff!
Stayed here for one night on a Friday night. Check in was easy. Very friendly manager who has a tough job seeing how old and dated this hotel is. Albany itself was deadly quiet - deserted. The hotel carpets were stained, and no room service or bar on a Friday night. Breakfast was good - the waiter was top notch. Very friendly. First and last time to Albany. Was a disappointing way to finish our holiday.
Front desk staff was very helpful and friendly. The rooms were ok. Could definitely use some TLC. The bathtub was rusty and looked in poor condition. Rooms were quiet and beds comfortable. AC worked well and rooms were clean upon arrival. Nice location. Breakfast was great as was the waitress. Pool was nice and did not have that stuffy feel other indoor pools have.
