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MicheleH100357
Southborough, Massachusetts

Hospitality at its finest

Review of Hilton Albany
5.0 of 5 bubblesReviewed 9 Oct 2020via mobile
Hospitality at its best!!!! From the front desk to the breakfast crew😊. Everything was perfect!! A special shout out to the general manager John and Kayla. Very welcoming and professional. I hope they return to full status soon. So thankful for people like them when one travels weekly Highly recommend this Hilton due to the staff!
Date of stay: October 2020
Trip type: Travelled on business
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Reviewed 7 September 2020

Stayed here for one night on a Friday night. Check in was easy. Very friendly manager who has a tough job seeing how old and dated this hotel is. Albany itself was deadly quiet - deserted. The hotel carpets were stained, and no room service or bar on a Friday night. Breakfast was good - the waiter was top notch. Very friendly. First and last time to Albany. Was a disappointing way to finish our holiday.

Date of stay: September 2020
2  Thank BrissieTraveller83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 August 2020 via mobile

Front desk staff was very helpful and friendly. The rooms were ok. Could definitely use some TLC. The bathtub was rusty and looked in poor condition. Rooms were quiet and beds comfortable. AC worked well and rooms were clean upon arrival. Nice location. Breakfast was great as was the waitress. Pool was nice and did not have that stuffy feel other indoor pools have.

Date of stay: August 2020
Trip type: Travelled with family
2  Thank hdogiakis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 August 2020

Given the circumstances during this Pandemic I understand things are limited but to shut down vital parts of Hotel and not make sure your patrons are aware before hand is not professional. The hotel quality was maybe average and not worthy of the price attached to the Hilton's reputation. Room was clean but rugs in hall not clean and it seemed like they rented out most rooms on the same floor. People smoking weed could be traced throughout the hall ways and parties in suites were less then desirable. I truly felt the stay was not worth the price, I could have stayed in Latham or Colonie for much less and probably received same accommodations.

Date of stay: August 2020
    • Value
    • Rooms
    • Service
Thank T5477HBmariad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 July 2020

My boyfriend and I stayed here for one night to break up our drive from Long Island to Lake Placid - not to mention Albany was my college town, and it is always nice to visit. The hotel was very clean, professional, and had plenty of protocols and precautions set up for the pandemic. Checking in and out was smooth and quick. We were able to check in at 2 instead of 4, which was nice.

The cleaned rooms are sealed off with a sticker, and the moveable amenities (such as the remote) are wrapped up, ensured to have been cleaned.

We were on the 9th floor and had a great view of the New York State Capitol building.

The location is very convenient - we walked over to Empire Plaza, saw the egg, viewed some fireworks over the city. We also walked our way up to Washington Tavern to get some wings, and then enjoyed our night in watching movies and having some drinks. We did get a drink at the bar in the hotel lobby, which was primarily empty, and again, everything was super clean.

Parking was $20 a night, but that is to be expected here.

I would recommend this hotel for businesses, or for people that are either: A) stopping over, or B) visiting Albany briefly.

Great way to start off our 8 night vacation - and very happy with how clean everything was.

Room tip: Higher floor, and view towards the capitol.
Date of stay: June 2020
    • Value
    • Sleep Quality
    • Service
Thank kierstenconway
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 June 2020 via mobile

We stayed here May 30. When we arrived, we were informed the phones inside the hotel did not work and we would have to come downstairs if we needed anything. The ice maker, not on our floor, that I was sent to was broken and I had to go to another floor. This morning, the elevators weren’t working. There was a riot in Albany last night, and I was concerned when the elevator didn’t work. So before going downstairs, I called the main number using my cell phone. There was no answer. I called the police, and they could not get through. The police assured me it was safe to exit the building so we walked down 7 flights of stairs with our luggage to the lobby to find Shivonne on her cell phone chatting away. I informed her the elevators did not work and I tried to call her. She said the phones are not working AT ALL and said there was nothing she could do about the elevator. It is inexcusable in this day and age to operate a hotel and not have a way for guests to contact the front desk in an emergency. I would not ever stay here again because of the nonchalant attitude towards guest safety by the hotel staff.

Date of stay: May 2020
Trip type: Travelled with family
2  Thank Hausopaine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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