overall experience with Hilton Albany is very poor, the hotel lack maintenance overall, the revolving door at the reception area has been out of order since my last sty in November 2019, doors and locking system at the room doors are in a bad condition and do not always allow you to open, after asking for repair, nothing happened.. breakfast very poor and overpriced, the hotel is over priced for the state it in and the service you get, as a Hilton honor member I do expect a little more.
the staff try there best to be helpful, but the overall experience is just overshadowing that.

Stayed here for a wrestling tournament with my team. It is in a great location, near the arena and plenty of places to eat and drink. It is a clean hotel, but whenever we are there, they do seem to be a little overwhelmed. The check in process is a nightmare if you don't have the Hilton app, so I STRONGLY suggest you get that. The rooms are spacious and clean. I have eaten at the breakfast buffet a few times. It is good but definitely overpriced. A good selection of items, just expensive. I would also recommend staying on a lower floor, because during busy times, the elevator situation is almost as bad as the check in. When we were there, they were down one elevator, which made it worse. But overall, it's a nice hotel, friendly staff that try their best to accommodate and in a great location.

I've stayed in Hilton for 2 years every time I travel to Albany. And have always asked my job to choose Hilton as a priority over others. For a couple of reasons, this hotel is nice, food is good and of course hilton honors. However my last visit I'm very disappointed to say I left my Chanel eye glasses in the room and they were not turned in to lost and found. I wouldn't write this review if I wasn't 1000% sure I left the glasses in the room. It's very sad that housekeeping staff would not return a lost item. I got those glasses for my 1 year anniversary gift from my husband while in Italy so they mean so much more that ordinary reading glasses. Hope whoever has it feels good about robbing someone of their one year anniversary gift.