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Paul T
North Babylon, New York

Great location

Review of Hilton Albany
4.0 of 5 bubblesReviewed 10 Mar 2020
Stayed here for a wrestling tournament with my team. It is in a great location, near the arena and plenty of places to eat and drink. It is a clean hotel, but whenever we are there, they do seem to be a little overwhelmed. The check in process is a nightmare if you don't have the Hilton app, so I STRONGLY suggest you get that. The rooms are spacious and clean. I have eaten at the breakfast buffet a few times. It is good but definitely overpriced. A good selection of items, just expensive. I would also recommend staying on a lower floor, because during busy times, the elevator situation is almost as bad as the check in. When we were there, they were down one elevator, which made it worse. But overall, it's a nice hotel, friendly staff that try their best to accommodate and in a great location.
Date of stay: February 2020
Room Tip: Get a lower floor to avoid the elevators.
Trip type: Travelled on business
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviewed 10 March 2020 via mobile

I've stayed in Hilton for 2 years every time I travel to Albany. And have always asked my job to choose Hilton as a priority over others. For a couple of reasons, this hotel is nice, food is good and of course hilton honors. However my last visit I'm very disappointed to say I left my Chanel eye glasses in the room and they were not turned in to lost and found. I wouldn't write this review if I wasn't 1000% sure I left the glasses in the room. It's very sad that housekeeping staff would not return a lost item. I got those glasses for my 1 year anniversary gift from my husband while in Italy so they mean so much more that ordinary reading glasses. Hope whoever has it feels good about robbing someone of their one year anniversary gift.

Date of stay: February 2020
Trip type: Travelled on business
1  Thank Smid30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 March 2020

Been coming here for nearly 15 years on business. Multiple owners over that time, but now it has just bottomed out. Marginally clean, poor front desk service, electrical tape over broken elevator buttons. Feels more like a big motel than a proper Hilton in a busy downtown area. Sad.

Date of stay: March 2020
Trip type: Travelled on business
Thank Westendlondon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DGSHiltonAlbany, Guest Relations Manager at Hilton Albany, responded to this reviewResponded 5 March 2020

Dear Westendlondon,

Thank you for taking the time to review your experience at the Hilton Albany. We sincerely appreciate your feedback and will be sharing your comments with our team to help improve our facilities and service. Thank you again for your comments and we hope to have an opportunity to host you again in the future.

Sincerely,
Hilton Albany Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2020

Hotel was convenient - parking provided at a reasonable charge, good service, easy access to free Wi-Fi. Appreciated being able to make tea in room. Wasn't at hotel long enough to try the other services, but maybe next time. Good value.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank MengVS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 February 2020

I stayed here one night for a business trip, and my room I don't think had been cleaned before I arrived! I took pictures to show how one light was burned out beside the bed, the bathroom door had pink lipstick on it, the toilet and sink area were dirty, the window had a grease mark on it from someone's head and the tables had ring marks on them from glasses! But I was only there one night and it was an event where I knew I would not be able to switch rooms easily, because the check-in had been a nightmare line of people waiting! I was part of an event that was using the hotel as a base, so there were no rooms available I am pretty sure! Elevators were super slow - someone said only one was operating at one point. There was vomit in the elevator for awhile before it got cleaned up. At the bar, one of the bar tenders broke a glass IN the ice and cut his hand, yet he contnued to serve and use the ice - after shoveling out the "old" ice!!! It was not a great experience to say the least and well below Hilton standards!

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank hziemer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DGSHiltonAlbany, Guest Relations Manager at Hilton Albany, responded to this reviewResponded 28 February 2020

Dear hziemer,

Thank you for taking the time to review your recent stay. We hold ourselves to the highest standards of cleanliness and service and we are sorry to hear that we fell short of your expectations. We will be sure to share your feedback with our executive team so that we may continue to improve our service. Thank you again for your feedback. We hope to have an opportunity to host you again and show you what a great hotel we have.

Sincerely,

Hilton Albany Management

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Reviewed 25 February 2020

Had a great time at Caucus, but the hotel could have been in better condition. Thee mildew smell in the halls triggered my Allergies. I had to plan to leave for events half hour earlier due to slow or lack of elevators. I even had to take the stairs at one point with a bad leg.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Caucus5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DGSHiltonAlbany, Guest Relations Manager at Hilton Albany, responded to this reviewResponded 25 February 2020

Dear Caucus5,

Thank you for taking the time to review your recent stay with us. We are glad to hear you enjoyed the Caucus! We appreciate your feedback regarding the issues that you experienced and we will be sure to share your concerns with our executive team. Thank you for staying with us, we hope to see you again soon!

Best,
Hilton Albany Management

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