Booked this on the day as we had to make a detour.
Very good booking in process and lovely room with Extra King Size bed, would have one of these at home...Surprised at the facilities in the room Ice machine down the hall.
Reasonable rate and great room
Thank you for taking the time out of your busy schedule to review your July stay at our Travelodge by Wyndham, Albany Airport.
We were pleased to see that your stay met your expectations and complied with our goal, which is to not only meet the needs of each and every guest we serve, but to exceed their expectations and to make their stay as pleasant and comfortable as possible It is our hope that your tour of America also met your expectations
We are optimistic that your high scores and favorable comments are an indication that should you have the occasion to return to the Albany, New York area that our Travelodge by Wyndham, Albany Airport, will be your “GO-TO” hotel to stay and not just a “detour”.
Sincerely,
Marilyn Seidner
Director - Guest Relations
Travelodge by Wyndham, Albany Airport
The location was great. Room was adequate and fairly clean. The bathroom could have been cleaner, especially the shower head, which was pretty clogged on all settings. Breakfast was okay. The front desk staff was fantastic, and very friendly.
The only down sides were the limited access into the building (no side entries), and the loudness of the staff. The staff was really loud for most of the day. We got stuck working in, and had a hard time concentrating with the boisterous, and sometimes inappropriate conversations that seemed to be right outside our door.
All in all, this could be a really nice place with a little, just a little, refinement.
Dear Valued Guest:
Thank you for taking the time out of your busy schedule to write a TripAdvisor Review pertaining to your recent stay at our Travelodge by Wyndham, Albany Airport.
We were pleased to see that our staff met your expectations and complied with our owner’s mission statement which is: “To provide each and every guest with a clean, safe and friendly atmosphere . . with a SMILE”. However, we were concerned to see that the “Cleanliness” required improvement.
We welcome all guest reviews as their input provides an opportunity to respond to their concerns. Unfortunately, we do not have sufficient information (room number and date of stay) to address the issues mentioned in your review.
Your comment regarding the loudness of our staff did not go unnoticed and has been forwarded your review to the Head Housekeeper and Front Desk Manager.
I would like to pass on the “Good News” that we are currently upgrading our property as follows: (1) replacing the guest room carpeting with hard wood flooring, (2) new bed covering has been delivered and (3) we have several new beds on order.
It is our hope that the “Positives” surpassed the “Negatives" and that you will grant us the privilege to welcome you back to our Travelodge by Wyndham, Albany Airport.
Sincerely,
Marilyn Seidner
Director - Guest Relations
Travelodge by Wyndham
Its a great little motel with decent rooms and prices in shopping area of Albany.
Its good to stay if couples but rooms a bit small for family.
rooms are nicely done with LED Tv good bedding and nice washroom.
No frills place.
Thank you for taking the time out of your busy schedule to review your recent stay at our Travelodge by Wyndham, Albany Airport.
We were pleased to see that your stay met your expectations and complied with our goal, which is to not only meet the needs of each and every guest we serve, but to exceed their expectations and to make their stay as pleasant and comfortable as possible
It is our hope that your high scores and favorable comments are an indication that should you have the occasion to return to the Albany, New York area that our Travelodge by Wyndham, Albany Airport, will be your “GO-TO” hotel to stay.
Sincerely,
Marilyn Seidner
Director - Guest Relations
Good location, clean, and good shower but I’ve nothing else positive to add. This place is dingy. I only stayed because we arrived late at night after a long flight. I cancelled my second night. I didn’t even consider having the breakfast. I felt like I was in a bad movie the whole time I was here. The place needs to be knocked and rebuilt. Would never stay again. You get what to pay for; some bargains really are too good to be true.
E-mailed the guest the following.
Dear Valued Guest:
We were extremely dismayed to read your review concerning your recent stay at our Travelodge by Wyndham, Albany Airport.. We have been updating rooms and working diligently to ensure our staff takes care of all our guests and ensures their safety & comfort at all times.
We have hallway carpeting on order and will be replacing all guest room carpeting with vinyl flooring. We will also be upgrading beds and bathrooms where required.
In conclusion, I would like to proclaim that we are proud of our Travelodge by Wyndham, Albany Airport and welcome ANY ONE to inspect our rooms at ANY TIME.
Sincerely,
Marilyn Seidner
Director – Guest Relations
We are moving out of state..so money means somthing.. But really while the track at Saratoga is on hotels are pricey.. But this place is in a nice location to restaurants and shopping. Why not stay there. Well I can say that house keeping is not the best. Carpet leaves fuzzy stuff on feet. Outlets are not flush to wall... Why? Housekeeping did not pick up used cups. They were vacuuming at 8:30 pm... Why? . I wonder? If i owned this not spot i would make a pleasing location for all. I have traveled to many places.. But never coming back here. I understand price matters.. But clean matters more.. Not good. 2 StRbucks nearby...that helps.
E-mailed the guest the following:
Dear Valued Guest:
We appreciate your taking the time out of your busy schedule to respond to the TripAdvisor survey pertaining to your recent stay at our Travelodge by Wyndham, Albany Airport. We were concerned to learn that your stay did not meet your expectations.
However, I would like to take this opportunity to let you know that we are upgrading our hotel as follows: (1) our second floor hallway carpeting is on order; (2) we are replacing the guest room carpeting with vinyl flooring in many of the guest rooms; and (3) we are planning on upgrading the bathrooms, where needed.
Our owner’s mission statement is: “To provide each and every guest with a clean, safe and friendly atmosphere . . with a SMILE “. It is our hope that you will stay with us again and give us the opportunity to accomplish his mission statement and to exceed your expectations.
With that being said, we wish you a stress-free move and enjoyment in your new home.
Sincerely,
Marilyn Seidner
Director – Guest Relations
