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sayadil
New Delhi, India

Great place in front of lot of Malls and Shopping in Albany

4.0 of 5 bubblesReviewed 26 Sept 2018
Its a great little motel with decent rooms and prices in shopping area of Albany.

Its good to stay if couples but rooms a bit small for family.
rooms are nicely done with LED Tv good bedding and nice washroom.

No frills place.
Date of stay: September 2018
Trip type: Travelled with friends
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marilyn12110, Guest Relations Manager at Travelodge Inn & Suites by Wyndham Albany Airport, responded to this review
Responded 4 Oct 2018
Thank you for taking the time out of your busy schedule to review your recent stay at our Travelodge by Wyndham, Albany Airport.

We were pleased to see that your stay met your expectations and complied with our goal, which is to not only meet the needs of each and every guest we serve, but to exceed their expectations and to make their stay as pleasant and comfortable as possible

It is our hope that your high scores and favorable comments are an indication that should you have the occasion to return to the Albany, New York area that our Travelodge by Wyndham, Albany Airport, will be your “GO-TO” hotel to stay.

Sincerely,

Marilyn Seidner
Director - Guest Relations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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28 - 33 of 701 reviews
Reviewed 27 August 2018 via mobile

Good location, clean, and good shower but I’ve nothing else positive to add. This place is dingy. I only stayed because we arrived late at night after a long flight. I cancelled my second night. I didn’t even consider having the breakfast. I felt like I was in a bad movie the whole time I was here. The place needs to be knocked and rebuilt. Would never stay again. You get what to pay for; some bargains really are too good to be true.

Date of stay: August 2018
Trip type: Travelled with family
1  Thank cg372015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marilyn12110, Guest Relations Manager at Travelodge Inn & Suites by Wyndham Albany Airport, responded to this reviewResponded 8 September 2018

E-mailed the guest the following.

Dear Valued Guest:

We were extremely dismayed to read your review concerning your recent stay at our Travelodge by Wyndham, Albany Airport.. We have been updating rooms and working diligently to ensure our staff takes care of all our guests and ensures their safety & comfort at all times.

We have hallway carpeting on order and will be replacing all guest room carpeting with vinyl flooring. We will also be upgrading beds and bathrooms where required.

In conclusion, I would like to proclaim that we are proud of our Travelodge by Wyndham, Albany Airport and welcome ANY ONE to inspect our rooms at ANY TIME.

Sincerely,

Marilyn Seidner
Director – Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2018

We are moving out of state..so money means somthing.. But really while the track at Saratoga is on hotels are pricey.. But this place is in a nice location to restaurants and shopping. Why not stay there. Well I can say that house keeping is not the best. Carpet leaves fuzzy stuff on feet. Outlets are not flush to wall... Why? Housekeeping did not pick up used cups. They were vacuuming at 8:30 pm... Why? . I wonder? If i owned this not spot i would make a pleasing location for all. I have traveled to many places.. But never coming back here. I understand price matters.. But clean matters more.. Not good. 2 StRbucks nearby...that helps.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Dina C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marilyn12110, Guest Relations Manager at Travelodge Inn & Suites by Wyndham Albany Airport, responded to this reviewResponded 9 August 2018

E-mailed the guest the following:

Dear Valued Guest:

We appreciate your taking the time out of your busy schedule to respond to the TripAdvisor survey pertaining to your recent stay at our Travelodge by Wyndham, Albany Airport. We were concerned to learn that your stay did not meet your expectations.

However, I would like to take this opportunity to let you know that we are upgrading our hotel as follows: (1) our second floor hallway carpeting is on order; (2) we are replacing the guest room carpeting with vinyl flooring in many of the guest rooms; and (3) we are planning on upgrading the bathrooms, where needed.

Our owner’s mission statement is: “To provide each and every guest with a clean, safe and friendly atmosphere . . with a SMILE  “. It is our hope that you will stay with us again and give us the opportunity to accomplish his mission statement and to exceed your expectations.

With that being said, we wish you a stress-free move and enjoyment in your new home.

Sincerely,

Marilyn Seidner
Director – Guest Relations


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2018

This is what a down-market motel looks like. First the positives. The room was reasonably spacious, the bed was a king (probably foam?), and the furnishings were adequate, although showing some wear. The shower and toilet seemed fairly new. The sink was okay. The staff were helpful and responded quickly when we were confused by the TV setup. The room seemed fairly clean, and included a fridge, ironing board, and iron. The desk was fitted with electrical outets and the TV worked (once we figured it out). The breakfast was adequate, with a variety of cereals, breads, a waffle maker, yogurts, some fruit (apples and very green bananas), very hard hard-boiled eggs, and so on. There were no breakfast meats and no other type of eggs. The coffee seemed okay. The location is handy since it is across the street from a mid-market mall with Boscov's, Whole Foods, Barnes and Noble, etc. Now for the negatives. The motel backs onto a busy highway (I-90, I think). The car park is just outside of the rooms, which are all arranged along a long, single corridor. The corridor was strewn with lint, bits of tissue, and unidentifiable small objects. It was equally dirty the following morning. The flooring, in both the corridor and the rooms, is some sort of wood-look linoleum tile that is not wearing well in the corridor, but is still serviceable in the room. The floors are squeaky, so you may hear noise from upstairs. Everyone passes in the corridor, so you will hear everyone passing by, fairly loudly some times. This is the sort of place where some guests like to hang out in the parking lot on a Saturday night (there were 10 or 12, yukking it up until fairly late). In the morning, the housekeeping staff are cheerful but noisy as they trade jokes and news in tones that are definitely not subdued. The internet was not working the evening we arrived. Obviously they are not taking the needs of business travelers very seriously. (It was restored the following morning, but meanwhile someone could have lost a business deal, a job offer, etc.) From what I could see, the guests who were staying at the Travelodge have one thing in common: they were looking for something cheap. This is not the worst place I've stayed in, but I wouldn't come back. I'm sure something better is available for a couple of bucks more. I gave this 3 stars, but it is closer to 2 1/2 in my opinion.

Room tip: Pick a room far from the side entry and the housekeeping alcove.
Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Northern_Ibis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marilyn12110, Guest Relations Manager at Travelodge Inn & Suites by Wyndham Albany Airport, responded to this reviewResponded 9 August 2018


E-mailed the guest the following:

Dear Valued Guest:

We appreciate your taking the time out of your busy schedule to write a TripAdvisor Review pertaining to your recent stay at our Travelodge by Wyndham, Albany Airport.

We welcome all guest reviews as their input provides an opportunity to respond to their concerns.

Therefore, I wish to assure you that we are very aware of how important the Internet is to our guests. As noted in your review, our IT service came the very next day.

We were surprised to see your comments regarding the breakfast, as our rate and kitchen facilities (as advertised) are based on a “Continental” breakfast and not a “Full Service” breakfast. Our Continental Breakfast actually exceeds the Merriam-Webster Dictionary definition for a Continental Breakfast, which is a “A light breakfast consisting usually of coffee or tea and a roll, pastry, or other baked goods”. If you were expecting a full service breakfast, I apologize.

It is our hope that you will give us the opportunity to serve your lodging requirements again and to achieve our owner’s mission statement, which is . . “To provide each and every guest with a clean, safe and friendly atmosphere . . with a SMILE”. It will be our goal to show you the true image of our Travelodge by Wyndham, Albany Airport . . a hotel and staff that truly care about our guests' satisfaction, enjoyment and comfort.

Sincerely,

Marilyn Seidner
Director – Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2018

Good value for the price. Room was clean and nice.The continental breakfast was better than I expected. Only downside is there are two floors and no elevators so if steps are problem for you, ask for a ground floor room. There is a huge mall across the street and there are lots of nearby restaurants.
I am a Wyndham Diamond member so we do a lot of traveling.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Tim O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marilyn12110, Guest Relations Manager at Travelodge Inn & Suites by Wyndham Albany Airport, responded to this reviewResponded 9 August 2018

E-mailed the guest the following:

Dear Valued Guest

We appreciate your taking the time to review you recent stay at our Travelodge Inn & Suites, Albany Airport.
We were pleased to see that your stay met your expectations and fulfilled our owner’s Mission statement which is: “To provide each and every guest with a clean, safe and friendly atmosphere . . with a SMILE”.

We appreciate your loyalty to Wyndham. It is our hope that your comment, “Good Value. Pleasant surprise”, and all four star rating are an indication that we will have the privilege to welcome you back to our Travelodge Inn & Suites, Albany Airport. It will be our goal to earn the privilege of becoming your Wyndham “GO-TO” hotel whenever you require lodging in the Albany area.

Sincerely,

Marilyn Seidner
Director – Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2018 via mobile

A really good value! Room was not fancy but included mini fridge and microwave. Continental breakfast was pretty legit and had more variety that I expected. Staff was friendly. Hotel is conveniently located near the highway and shops/restaurants. I would definitely recommend.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank acouplehobos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marilyn12110, Guest Relations Manager at Travelodge Inn & Suites by Wyndham Albany Airport, responded to this reviewResponded 9 August 2018

Sent the following E-mail to the guest:

Dear Valued Guest:

We appreciate your taking the time out of your busy schedule to write a TripAdvisor Review.

We are pleased to see that our hotel and staff met your expectations and fulfilled our owner’s mission statement which is: “To provide each and every guest with a clean, safe and friendly atmosphere . . with a SMILE “.

We especially appreciate your taking the time to compliment our staff. It is not often that guests make a point to recognize how our staff made a difference and met their expectations. I will make sure to share your comments with them.

We were pleased to read your comment that you would “definitely” recommend our Travelodge by Wyndham, Albany Airport. It is our hope that your five stars and gracious comments are indications that we will have the opportunity to welcome you back during your next trip to the Albany area.

Sincerely,

Marilyn Seidner
Director - Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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