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acouplehobos

Great Value

5.0 of 5 bubblesReviewed 16 Jul 2018via mobile
A really good value! Room was not fancy but included mini fridge and microwave. Continental breakfast was pretty legit and had more variety that I expected. Staff was friendly. Hotel is conveniently located near the highway and shops/restaurants. I would definitely recommend.
Date of stay: July 2018
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marilyn12110, Guest Relations Manager at Travelodge Inn & Suites by Wyndham Albany Airport, responded to this review
Responded 8 Aug 2018
Sent the following E-mail to the guest:

Dear Valued Guest:

We appreciate your taking the time out of your busy schedule to write a TripAdvisor Review.

We are pleased to see that our hotel and staff met your expectations and fulfilled our owner’s mission statement which is: “To provide each and every guest with a clean, safe and friendly atmosphere . . with a SMILE “.

We especially appreciate your taking the time to compliment our staff. It is not often that guests make a point to recognize how our staff made a difference and met their expectations. I will make sure to share your comments with them.

We were pleased to read your comment that you would “definitely” recommend our Travelodge by Wyndham, Albany Airport. It is our hope that your five stars and gracious comments are indications that we will have the opportunity to welcome you back during your next trip to the Albany area.

Sincerely,

Marilyn Seidner
Director - Guest Relations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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33 - 38 of 701 reviews
Reviewed 28 June 2018 via mobile

Nothing special here. For $70 you get a basic room where the bed sheets don’t cover the mattress. Microwave and refrigerator are included. Close to the mall and lots of other stores. Probably wouldn’t stay here again.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank Walt H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marilyn12110, Guest Relations Manager at Travelodge Inn & Suites by Wyndham Albany Airport, responded to this reviewResponded 29 June 2018

Sent the following E-mail to the guest:

Dear Valued Guest:

We were concerned to read that you were disappointed with your recent stay at our Travelodge by Wyndham, Albany Airport.

Regarding your comment, “You get what you pay for”, please be assured that the rate does not influence our Owner’s Mission Statement, which is: “To provide each and every guest with a clean, safe and friendly atmosphere . . with a SMILE“.

Regarding the sheets, we have recently added new Housekeepers to our staff. It is my thought that they were not aware that the sheets were not the same size for all the beds. They may have made up a “KING” bed with a sheet that was sized for a “FULL” size bed, which is several inches smaller than the King. Since, I am not sure what room you were in, it is difficult to determine what created this issue.

We apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed their expectations and to make their stay as pleasant and comfortable as possible. It is our hope that you will give us a “second time around” and allow us the privilege to show you that we can and will do BETTER. We would very much like to change your opinion "Most likely will never stay there again" to "Most likely will ALWAYS" stay there again.

Sincerely,

Marilyn Seidner
Director – Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018 via mobile

Good basic motel, reasonable rates. Great location , several good restaurants within walking distance, as well as the mall. Room was clean, had a fridge ,micro wave and coffee maker. Small exercise room on site. Breakfast was adequate. The staff, including Marilyn , were most helpful and friendly.

Date of stay: June 2018
Trip type: Travelled with family
Thank kjm55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marilyn12110, Guest Relations Manager at Travelodge Inn & Suites by Wyndham Albany Airport, responded to this reviewResponded 14 June 2018

E-mailed the guest the following:

Dear Valued Guest

We appreciate your taking the time to review your recent stay at our Travelodge by Wyndham, Albany Airport. Your four star review was very much appreciated by our entire team, including our owner:

We were pleased to see that your stay met your expectations and fulfilled our owner’s Mission statement which is: “To provide each and every guest with a clean, safe and friendly atmosphere . . with a SMILE”. Our staff and I thank you for your gracious comments in our behalf. It is not often that a guest takes the time to compliment our staff. You really . . “made our day”!!!!!

It is our hope that your positive review is an indication that we will have the privilege of becoming your “GO-TO” hotel to stay whenever you are in the Albany area.


Sincerely,

Marilyn Seidner
Director – Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2018

Our stay here was excellent. The room was clean and comfortable. It is located right across from the Colonie Mall so there is plenty to do....including places to eat.
Their continental breakfast is one of the best I have experienced in a long time. Plenty to choose from and the area is attended and kept very clean.
We ended up staying an extra day and Stephanie at the front desk worked very hard to get us the best rate possible. Thanks Stephanie! All the employees are extremely friendly and helpful. We will stay here again the next time we are in Albany!

Date of stay: May 2018
Thank Alice L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marilyn12110, Guest Relations Manager at Travelodge Inn & Suites by Wyndham Albany Airport, responded to this reviewResponded 7 June 2018

E-mailed the guest the following:

Dear Valued Guest:

Thank you for taking the time out of your busy schedule to write a TripAdvisor Review regarding your recent stay at our Travelodge by Wyndham, Albany Airport.

We were pleased to see that our hotel and staff met your expectations and complied with our owner’s mission statement which is: “To provide each and every guest with a clean, safe and friendly atmosphere . . with a SMILE “.

Your gracious comments in behalf of Stephanie and Terry (our breakfast attendant) made their day. Our owner was especially pleased to see that you enjoyed the Bear Bites Breakfast

We note that you are a Wyndham Rewards Member. It is our hope that your five star review and gracious comments are an indication that will be your select Wyndham hotel whenever you are in the Capital District area.

Sincerely,

Marilyn Seidner
Director - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2018 via mobile

We needed a hotel at the last minute as the one we had booked was badly bug infested. After running away from that hotel we showed up here at 4am, desperate for an affordable and decent two nights stay.
I'm pleasantly surprised how great this hotel is! The cleaning staff are a team that works so efficiently and thoroughly they should train other hotels!!
The room was clean and comfortable and had a microwave and fridge and even a hair dryer and iron.
We'll definitely add Travelodge hotels to our travels in the future

Date of stay: May 2018
Trip type: Travelled with family
Thank Cher C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marilyn12110, Guest Relations Manager at Travelodge Inn & Suites by Wyndham Albany Airport, responded to this reviewResponded 6 May 2018


Dear Valued Guest
We appreciate your taking the time to review you recent stay at our Travelodge by Wyndham, Albany Airport.
We were pleased to see that your stay met your expectations and fulfilled our owner’s Mission statement which is: “To provide each and every guest with a clean, safe and friendly atmosphere . . with a SMILE ”.

Our House keeping staff extends their thanks for your gracious comment in their behalf as it is not often that guests make a point to recognize how our staff made a difference.

We were pleased to read your comment, “Will definitely add Travelodge hotels to our travels” and will look forward to the opportunity to welcome you back. It will be our goal to continue to be your “GO-TO” hotel to stay whenever you are in the Albany area.
Sincerely,

Marilyn Seidner
Director – Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018

Travelodge Inn was basic but comfortable, clean, and friendly. Very good value, and close to lots of restaurants (try the Maharajah if you like Indian food!) and stores. We stayed with our two dogs; there was a grassy area (a bit littered after a long winter) beside the parking lot where we could walk them. Bed was quite comfortable. There was a fridge and microwave in the room. A bit of sound came through from the neighboring room. Good coffee and a good basic breakfast bar.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Patricia R H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marilyn12110, Guest Relations Manager at Travelodge Inn & Suites by Wyndham Albany Airport, responded to this reviewResponded 4 May 2018

E-mailed the guest the following:
.
Dear Valued Guest:

Thank you for taking the time to respond to the TripAdvisor survey/review pertaining to your recent stay at our Travelodge by Wyndham, Albany Airport.

We were pleased to see that our hotel and staff stay met your expectations and fulfilled our owner’s Mission statement which is: “To provide each and every guest with a clean, safe and friendly atmosphere . . with a SMILE“.

We noted your comment regarding the grassy area being “a bit littered” and have forwarded your review to our Grounds personnel. We appreciate your drawing this to our attention.

We usually give our guests with pets a “doggie welcome bag” and I was wondering if your two dogs received their welcome gift.

It is our hope your positive review and four star rating is an indication that we will have the privilege of welcoming you and your two dogs back during your next trip to the Albany area.

Sincerely,

Marilyn Seidner
Director – Guest Relations
Travelodge By Wyndham, Albany Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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