When you walk into this hotel, you see a gorgeous lobby. Likewise, the room was very pretty, with elegant furnishings. However, there were major problems that reduced the quality of my stay. The AC unit’s motor made a constant noise when it was off. And it transmitted sounds from the outside as if it were an open window. Hence, there was no peace and quiet in this room. I always had to put up with this noise, which could be quite loud. Next, the internal sound insulation was very poor. I heard the person above me stomping, as well as the TV of my next-door neighbor. The beds were extremely mushy, the softest of any hotel I have stayed at in recent years. I woke up with a backache from these mattresses. Breakfast is not included in the price of the room. Instead a pricey a la carte menu is offered. Despite the excellent staff here (a shout-out to Aisha for great assistance), I would not return to this hotel.

I am writing to express my utmost appreciation for the outstanding service provided by Kelsey in facilitating an early check-in for my accommodation.

Kelsey's remarkable dedication to ensuring my comfort by arranging for my room to be ready one hour earlier than scheduled deserves special recognition. Her proactive approach and exceptional customer service skills truly set her apart as a valuable member of your team.

I would like to commend Kelsey for her professionalism and efficiency. Her efforts did not go unnoticed, and I believe she epitomizes the high standards that your company upholds.

Once again, thank you for employing such a competent and diligent individual. Kelsey's commitment to customer satisfaction reflects positively on your organisation, and I look forward to future interactions with your team based on this experience.

Best regards,

Fabio Sarrubbo

The hotel is clean, staff is extremely friendly beds and pillows are comfortable. There is a great patio for outdoor gatherings. Now to the reason I had to give 3 stars vs 4 or 5. When we checked in, our first room had a broken toilet; things happen, they moved us immediately; cool. We moved to room number 2 and left for a soccer game (we were in town for a tournament). Upon arriving back, we noticed our curtains didn’t close. This was a handicapped accessible room and the curtains were automatic. We called down and the front desk said maintenance was gone and the hotel was sold out- nothing they could do. My husband explained that it gets light at 5am, and not having curtains makes it extremely uncomfortable in the morning when trying to sleep!! We received a call back later with a resolution of 15% off. Meh. We should have argued for more as this was room number 2; how does this happen twice?! I will also add that only one elevator bay was working- which with a full hotel made for an interesting check in and check out. Until they can get their maintenance issues under control; I don’t recommend. I really wanted to love this place.