Linen on bed sheets torn
Soiled bed pad and bed bugs stay away staff did not care handed me sheets to make bed, management rude when issues brought to there attention, no trash can liners in garbages, room echoing, floors had hairs in it, poor customer service
This is a really nice hotel, however there are some cons. First the pros:
Very comfortable lobby, nice staff, very nice hot breakfast in the lobby (omelets, pancakes, toast, bagels, oatmeal, etc.). The rooms were nice and spacious (we had a wheelchair accessible room so not sure if it was larger than the regular rooms). The staff was friendly and accommodating. They have a free service where they will drop you off and pick you up from any local restaurant, etc. Nice outdoor area with fireplace to sit out in the evenings.
Now the cons: NO hot water! This was a big negative for me. The water was lukewarm and not so pleasant to take a shower. The noise level in the room was very bad. I could hear every footstep in the room above me, and in the hallways. ....extremely annoying. Very little insulation. No real blankets on the bed...instead there are these thin mattress cover looking things that I did not care for.
Overall it was a very good place with those few exceptions.
Third great visit to this Tru. Based on this location, we have stayed at other Tru Hotels.
This hotel is convenient for visiting family in this area. That is why we chose it. But the service and cleanliness keeps us coming back. Price is great.
This visit was no exception. Entire hotel including rooms are spotless. Bed is comfortable. Shower hot. Soaps, lotions, and shampoo smell divine! The staff is so friendly. It is so nice to be greeted by smiling faces. The breakfast is plentiful and good. The breakfast attendant was a ray of sunshine!
We will always stay here when we visit family in the area!
When in Europe and we want a cheap alternative to a “good” hotel the night prior to an early flight we choose the Ibis chain. They are basic but have all we need. I. That spirit we chose Tru near Albany airport prior to an early flight. It is no Ibis. We did not feel welcome. The room was cold in every way. Yes, I turned up the heat, but it constantly went on and off and kept us awake. There was only a plastic chair or the bed to sit on. The floors were cold fake wood. Bathroom was basic to an extreme. Only a thin white cover was on the bed over the sheets. Worst, perhaps, was that the window shade did not in any way keep the light from the parking lot out. We barely slept. For just a little more we could have stayed at a nice hotel. We won’t make this error again. In fact, we will avoid Hilton in general.
It was okay.
The room was small and didn't have a lot of room for either the guests or their luggage, but it was clean and had all the essentials. The water pressure on the shower was alright, but the water temperature didn't go up as high as I would find comfortable. I thought the bed was fine, but my husband said he woke up all stiff.
The complimentary breakfast ran from 6-10 and has all the necessities- eggs, pancakes, oatmeal, bagels, yogurt, fruit, coffee, etc.
The front desk staff wasn't super friendly- they answered questions but it seemed like you were annoying them.
All in all, it's got all the basics if you're looking for somewhere to spend the night and get breakfast. Any more than that, I would look around.
