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CosmoLady
Philadelphia, Pennsylvania

Third time and still love it!

5.0 of 5 bubblesReviewed 7 May 2024via mobile
Third great visit to this Tru. Based on this location, we have stayed at other Tru Hotels.
This hotel is convenient for visiting family in this area. That is why we chose it. But the service and cleanliness keeps us coming back. Price is great.
This visit was no exception. Entire hotel including rooms are spotless. Bed is comfortable. Shower hot. Soaps, lotions, and shampoo smell divine! The staff is so friendly. It is so nice to be greeted by smiling faces. The breakfast is plentiful and good. The breakfast attendant was a ray of sunshine!
We will always stay here when we visit family in the area!
Date of stay: May 2024
Trip type: Travelled as a couple
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All reviews albany airport great bathroom airport shuttle rooms are small hour shuttle service front desk newer hotel hotel offers awesome stay bagels great hotel short stay would highly recommend this hotel free breakfast comfortable bed english muffin would stay here again
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5 - 10 of 134 reviews
Reviewed 2 May 2024 via mobile

When in Europe and we want a cheap alternative to a “good” hotel the night prior to an early flight we choose the Ibis chain. They are basic but have all we need. I. That spirit we chose Tru near Albany airport prior to an early flight. It is no Ibis. We did not feel welcome. The room was cold in every way. Yes, I turned up the heat, but it constantly went on and off and kept us awake. There was only a plastic chair or the bed to sit on. The floors were cold fake wood. Bathroom was basic to an extreme. Only a thin white cover was on the bed over the sheets. Worst, perhaps, was that the window shade did not in any way keep the light from the parking lot out. We barely slept. For just a little more we could have stayed at a nice hotel. We won’t make this error again. In fact, we will avoid Hilton in general.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank TravelingLily2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 March 2024 via mobile

It was okay.

The room was small and didn't have a lot of room for either the guests or their luggage, but it was clean and had all the essentials. The water pressure on the shower was alright, but the water temperature didn't go up as high as I would find comfortable. I thought the bed was fine, but my husband said he woke up all stiff.

The complimentary breakfast ran from 6-10 and has all the necessities- eggs, pancakes, oatmeal, bagels, yogurt, fruit, coffee, etc.

The front desk staff wasn't super friendly- they answered questions but it seemed like you were annoying them.

All in all, it's got all the basics if you're looking for somewhere to spend the night and get breakfast. Any more than that, I would look around.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank 536mandab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 January 2024 via mobile

Rooms not sound proof.. could hear everything… kids…people opening doors…. Even footsteps the floor above us………….my friend said the room smelled like a public bathroom……. The bedside lamp next to my bed did not work…so I had to leave the entry light on to read….The bed was however clean and comfortable

Date of stay: January 2024
Trip type: Travelled with family
Thank 722debbiek
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 November 2023

The only reason to stay here is proximity to Albany Airport. That includes parking and shuttle to and from. They charge for parking, but that's upfront and no problem. When I made the reservation and when we checked in, they repeated their mantra: we will leave immediately to take you / pick you up 5 -10 minutes from hotel to terminal. Well you probably guessed, didn't happen. The trip to the airport (for a 5:45 AM flight !!!) was as promised. So, we return from our trip, claim our luggage and call the hotel. "I'm leaving right now and will be at baggage claim in 5 - 10 minutes." 20 MINUTES later I call the hotel only to learn that the driver had only just left!

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Igflitz917
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 October 2023

We were a little leery about the minimalist aspect of this new style hotel, but found everything to be comfortable and above expectations. Although about a mile from the airport, the room was quiet and the building is surrounded by woods. Bed was comfortable, lots of pillows, large shower, large flat screen TV, breakfast was basic but good. Shuttle service pickup from airport and also took us to our restaurant choice for dinner. Tony the driver was super friendly and helpful. Stayed one night and would definitely stay again when in the area. 5 stars

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Patricia C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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