Room was awesome and great precautions for COVID were taken. It’s a no brainer if you come in late as the shuttle picks you up & can take you back for a rental the next day. The staff was very pleasant
93
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gigijq018
Convenient & very clean
Review of Tru by Hilton Albany Airport
Reviewed 26 Apr 2021
I Stayed at Tru by Hilton Albany airport because I flew out of Albany airport very early- The hotel was immaculately clean and the staff was very helpful & friendly. I took their shuttle to the airport and left my vehicle at the hotel which was so convenient.
Date of stay: April 2021Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Tru by Hilton
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Caitlin Murray, Guest Services / Front Office at Tru by Hilton Albany Airport, responded to this review
Responded 28 Apr 2021
Dear gigijq018,
Thank you so much for your wonderful review! I am thrilled to hear that you were able to take advantage of our park and fly option during your stay. We hope to see you again soon!
Thank you so much for your wonderful review! I am thrilled to hear that you were able to take advantage of our park and fly option during your stay. We hope to see you again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (134)
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All reviews albany airport great bathroom airport shuttle rooms are small hour shuttle service front desk newer hotel hotel offers awesome stay bagels great hotel short stay would highly recommend this hotel free breakfast comfortable bed english muffin would stay here again
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97 - 102 of 134 reviews
Pattisbear
Albany, New York
1
Date of stay: April 2021
Review collected in partnership with Tru by Hilton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caitlin Murray, Guest Services / Front Office at Tru by Hilton Albany Airport, responded to this reviewResponded 28 April 2021
Dear Pattisbear,
Thank you so much for your wonderful review! I am so happy to hear that you appreciated the precautions we have taken for COVID-19 and that you were able to utilize our airport shuttle during your stay. We hope that you are able to stay with us again soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tuckkat6797
11
via mobile
I could not have had a better stay. Check in was a breeze. Your employee Jamie is an absolute sweetheart and an asset to your company. All of the employees were very friendly and willing to help with whatever was needed. Room was very clean and comfortable, and you have great washing soaps. I will definitely look to stay again not only at this location, but any Tru by Hilton location when I need to. ⭐⭐⭐⭐
Date of stay: April 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caitlin Murray, Guest Services / Front Office at Tru by Hilton Albany Airport, responded to this reviewResponded 22 April 2021
Thank you so much for your amazing review! I am so happy you were able to meet Jaimee during your stay. She is definitely a valued member of our team and I cannot wait to share this with her. We hope to see you again soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hmacreynolds
Westport, New York
132
via mobile
Clean, accommodating, and the best of customer service. Perfect for families or any short stay. We would choose this hotel over any others in the area. It’s brand new, which helps but the staff is so genuinely kind and makes you feel welcome. The rooms were very comfortable and efficient.
Date of stay: April 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caitlin Murray, Guest Services / Front Office at Tru by Hilton Albany Airport, responded to this reviewResponded 22 April 2021
Thank you so much for your amazing review! We hope to see you again soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
J_NY_MV
1
Individual female traveling home to New York. At the last moment I found out everyone in the household I was to stay at, tested positive for CV. At the last minute I needed somewhere to stay after traveling for 12 hrs. I was worried, stressed and tired and hungry and needed a hotel to stay at overnight that was close to my family. I found Tru by Hilton on a 3rd party booking site. When I arrived I was immediately at ease and intrigued.
The 3rd party channel listed the hotel as "Basic" which was all I needed for the night just to rest before hitting the road back home the next day.
When I arrived there was nothing "Basic" about the hotel. The bright colors, welcoming exterior and really friendly front desk agents changed my entire mood! There were snacks, drinks and coffee readily available as soon as you arrived as well as plenty of hand sanitizing stations and covid safety postings.
I had a second floor room, everything was very clean and the tv was huge! 60" The bed and pillows were so comfortable. I napped and rested and took advantage of the tv which I don't watch at home. Plenty of lighting, storage options, mini fridge, ironing board, desk area, seating area.
Bathroom: The shower was great. All of the soaps and shampoos smelled amazing. Recycling options.
Amenities: You could sign out the pool to yourself, wish I brought my bathing suit! Breakfast was well rounded. Free from 6-9 I believe. Gym was clean. Shuttle Service. Late check out was granted. Staff members were really friendly and cleaning always, no matter what position. Coffee always fresh!
Overall: I was tempted to stay another night just to enjoy the hotel and more of the amenities. I plan to stay there again when I go home each month instead of staying with family!
I can't say enough good things and honestly can't wait to go back.
Date of stay: April 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caitlin Murray, Guest Services / Front Office at Tru by Hilton Albany Airport, responded to this reviewResponded 22 April 2021
Thank you so much for your wonderful review! I cannot express enough how great it is to read your comments. I am so thrilled that we were able to exceed all of your expectations, and have already shared this with the entire team. We definitely cannot wait to see you again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashley D
Waterford, New York
1
Family / Business Stay
Unfortunately the COVID restrictions are limiting the experience. Hopefully the Quality of Hilton returns and with Grand Gestures return.
This experience was pretty basic and very meek.
Date of stay: April 2021
Review collected in partnership with Tru by Hilton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caitlin Murray, Guest Services / Front Office at Tru by Hilton Albany Airport, responded to this reviewResponded 13 April 2021
Thank you so much for taking the time to give us your feedback. I am sorry that your stay was lacking due to the precautious restrictions we currently have in place because of the pandemic. I hope things will be back to normal sooner rather than later, so we can lift the restrictions we must currently keep in place. We appreciate you choosing to stay with us and hope to see you return as our guest again. Have a great day!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC