I spent one night here on a redemption reward. I checked in using the Bonvoy app with a mobile key. I never received a notification to use the key and could not access the elevator (or the room obviously) so had to wait in a long line at the front desk. The clerk told me that you can only use the mobile app if you have stayed at that location before. This makes no sense to me. If I'm not "eligible" to use a mobile key, don't give me the option and waste my time. After receiving physical keys, I was told I could get a bottle of water from the shop next to the front desk. The shop was out of water so again, the front desk told me to try again later. At this point, I'm not happy with the service. Later when it was time to check out, I always drop my keys with the front desk and a different clerk literally said "whatever" to me when I told her I was checking out!

As for the room itself, there were cleanliness issues. The packets for coffee supplies were covered in drops of perhaps vegetable oil? I discovered this when trying to get a paper napkin out. So, I checked out the rest of the kitchen supplies. In the cabinet, there was a wine glass simply covered in powdery, caked on stuff. The cutlery had the same on it. I'm assuming the dishwasher isn't working properly. The bathroom and the rest of the room seemed ok but it was impossible to adjust the HVAC for a comfortable temperature. The bed was fine and so was the water pressure. The room was quiet.

I had originally planned to spend two nights here but I'm glad I stuck with one.

This was our first stay at this particular Residence Inn. My feelings on it are mixed. First impression, was that the signage and entrance to the facility on Wolf Road was very unclear. The Courtyard by Marriott is accessed by the same entrance, but the signs indicating that the Residence Inn is also accessed from that driveway were not clearly visible, causing us to have to turn around and approach it from the opposite direction. Also, we were a bit confused when we walked into the very futuristic-looking lobby and saw only a sign saying "Courtyard by Marriott", no sign saying it was a residence Inn. Not sure if both hotels are accessed from the same front entrance, but we were a bit unsure if we were in the right place.

When we entered our one-bedroom suite on the 5th floor, we were impressed with the modern, clean design of the suite. It was quite clean as well. I wouldn't necessarily call it "pristine", but it had the appearance of cleanliness.

Aside from the confusing entrance issues mentioned above, my only criticisms are not anything that the management has any control over, but is the fault of corporate decisions on the design, furnishings, and furniture for the suites. The bed was comfortable enough. The sofa, however, was not. It was rather stiff and hard, and had very little back support. The kitchen was clean, but the refrigerator had no ice maker (ice was obtained by the ice machine on each floor - ice which promptly froze into a solid iceberg after being transported back to the suite and placed in the freezer). There were not many pans. The dishes were on an open shelf instead of in the cabinets, and the cabinets were, for the most part, empty. I did, however, find the toaster, in a deep drawer. Instead of a small table with a couple of chairs as is provided in many full kitchen suites, this one had a "breakfast bar" in the kitchen with bar stools which we did not even attempt to sit on. Not the most comfortable option for older folks like us.

The TV in the living area proclaimed that one could hook up a device to the HDMI port in the back of the TV in order to view content on our own devices, but several attempts to do so resulted in nothing but a black screen, so we gave up on that idea and watched reruns of HGTV house shows instead.

Would we stay here again? Most likely. Would I recommend it to other travelers? Sure. The inconveniences were minor. And the futuristic lobby is something to behold!

We got in late. Check in was a breeze. We got a nice room on the 4 floor. There is a bedroom so that your other half could watch TV. Bathroom is cool. There Is a shower . The thermostat works well. There is a living room with a couch and a small kitchen. The kitchen is well equipped.