Clean, quiet, modern hotel. We had a great sleep on the king bed. Daughter slept well on the sofa bed. Breakfast was hot and plentiful. Only comment we have was the walk-in shower set-up - they had that weird half-glass partition that did nothing to stop the water from splashing out. I think if they had a rain-shower head, it would be ok.
This Newish Property is ideally located just off the 87 Freeway, on Wolf Road close to shops, Colonie Center Mall, Crossgates Mall, restaurants etc.
As Platinum members we were pleasantly surprised and appreciative of being granted early 1:00PM check-in.
Our one-bedroom suite was a bit on the smallish side compared to other RI properties which makes for a cozy comfortable and modernly furnished room. The newish modern furniture is also much more functional and does not attract the dirt prevalent on fabric furniture, it is also so much more comfortable for spending an evening in.
While the bedroom and main room are cozy – The washroom is huge with an oversized shower stall which is pleasant bonus!
Unfortunately, the comforter was blood stained and dirty, which we did not notice until the next evening while we were preparing the bed, and as housekeeping occurs only every third day, we were responsible for making up our own room daily!
Upon awakening before 6:00 AM the first day we found four packs of decaffeinated coffee and zero packs of caffeinated coffee as well our bulk shampoo was empty when we attempted our morning showers.
A call to the front desk and a cheerful Daniel promptly showed up with coffee and shampoo – The previous day he had brought us extra blankets and he can also be seen driving the shuttle bus. Daniel appears to be a “jack of all trades” and an asset to the property.
Kudos to Christopher in the restaurant for his eager to please, pleasant helpful demeanor in sorting out dinner for the room one night.
The rest of the staffs we encountered were always friendly and helpful and for that we commend and thank them for their dedication to the customer experience.
Unfortunately, short staffed properties are the norm these days, however dirty blood-stained bedding is disgusting and just plain unacceptable for the prices charged at a Marriott property and for that reason we departed with a bad taste to our overall experience!
Dear andykarla,
Thank you for letting us know about your stay. I apologize that we were not able to meet your expectations or our expectations in the cleanliness of your room. I understand how frustrating that must have been for you.
I have shared the comments with our housekeeping team so that we can take action on this.
Thank you for your kind comments about the staff, they have been passed on to them as well.
We hope to have another opportunity to serve you,
We stayed here for several nights during the holidays and we found it to be comfortable and pleasant. The decor and furnishings were modern but we did experience a loose front panel in the bathroom which luckily, the staff addressed promptly and they made necessary repairs. It was extremely cold in Albany and I was very pleased that the temperature in our room was very comfortable. We were traveling with two young children and they slept well on the pull-out couch. The kitchen was well-appointed but my only quibble (minor) is that it could use more lighting. Luckily, it was fine for our needs but it might be quite dim for anyone planning to make meals. For anyone with an electric vehicle, the adjoining parking lot (which was connected and part of a local bank) offered chargers. This was a great amenity that we discovered! We would stay here again when we're in town.
Stayed for two nights at this well maintained, basic, nice/decent hotel, with staff who were professional, courteous and responsive. No glitches or complications in any regard, and the staff did their jobs well and promptly. Even the housekeeping staff was pleasant, greeting guests with a smile and a hello. The included breakfast was Residence Inn standard, with a fair but minimal selection of various breakfast foods, presented timely and hygienically. Clearly, a well managed establishment with every detail in perfect order.
Normally we stay at the connected Courtyard and this time decided to try the Residence Inn side of the building. It is a fairly new built building and the rooms are very nice. Plenty of space for a couple for a few nights, but definately smaller than the usual square footage for a longer stay property. The room appeared to be cleaned properly and the bed was comfortable. The breakfast choices lacked good variety so we went across the parking lot to the Cafe. Plenty of parking and easy access right off I-87. We would stop here again as we pass through the area.
