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Howard S
Philly

Perfect for one or two people

5.0 of 5 bubblesReviewed 11 Sept 2024
Tru properties are unique and perfect for a short stay. My wife and I were in the area for two nights and out room was perfect. King size bed, small refrigerator, vinyl floors (NO RUGS, YAY!!) and everything was clean and fully functional. The breakfast area had great selection (healthy ones too!) and the lobby area is comfortable and attractive. There is an easy walk or one minute drive behind the hotel to a mall area with multiple restaurants. If Tru is too small and you need more room the property is unique as it is half Tru/half Homewood Suites.
Date of stay: September 2024
Room Tip: Rooms have minimal extra space
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Priscilla King, Owner at Tru By Hilton Albany Crossgates Mall, responded to this review
Responded 19 Sept 2024
Thank you for your wonderful review! We’re so glad to hear that you and your wife enjoyed your stay at Tru. It’s great to know that the room met your needs with the king-size bed and clean, functional amenities. We’re also pleased you appreciated our breakfast selection and the comfortable lobby. Our location near the mall and restaurants is definitely a perk! We hope to welcome you back for another perfect stay, whether at Tru or Homewood Suites! Safe travels!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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3 - 8 of 329 reviews
Reviewed 29 August 2024

the date was wrong by weeks on a booking, a mistake which I do not know what happened. it didnt "confirm" the date either until i paid. I immediately contacted them about the mistake. they refused to refund or change the booking. complete scumbags. it was for weeks later, so it wasn't like they lost a booking because i had it. its just greed.

Date of stay: August 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 714brycec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Priscilla King, Owner at Tru By Hilton Albany Crossgates Mall, responded to this reviewResponded 20 September 2024

I’m sorry to hear about your experience with your booking. I understand how frustrating it can be when mistakes happen, especially regarding dates. Our goal is to provide a smooth and accommodating experience for all our guests, and I’m disappointed we fell short in your case. I appreciate your feedback and will make sure it’s addressed with our team. If you’d like, I encourage you to reach out directly to see if we can find a solution. Priscilla.King2@Hilton.com. Thank you for sharing your thoughts, and I hope we can make this right.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2024 via mobile

Near the mall with restaurants and JC Penney, there’s plenty of free parking. Area seemed safe.

Room was clean, WiFi was strong, bath towels in were good condition, and the free breakfast bar was well-stocked. Diamond members get a poker chip good for $4 in the mini mart.

Fine for a simple overnight stop!

Date of stay: June 2024
Trip type: Travelled as a couple
Thank CleopatraBunny
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Priscilla King, Owner at Tru By Hilton Albany Crossgates Mall, responded to this reviewResponded 14 August 2024

Thank you for taking the time to review us! We are happy to hear you had a clean and comfortable stay. We look forward to seeing you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2024 via mobile

Friendly staff, awesome gym, and really unique two breakfast option with the other connected Hilton hotel. Very close to Crossgates mall, and a great outdoor space have a lot to offer. Room was clean, but the bed was awfully uncomfortable and being on the first floor near the lobby was loud and distracting. The shower sprayed water all over the bathroom even with the curtain closed. Not sure if this was because of being an accessible room, or if they all are like that. Will find somewhere else to stay in the future.

Room tip: Avoid first floor rooms
Date of stay: May 2024
Trip type: Travelled as a couple
Thank CatieV22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Priscilla King, Owner at Tru By Hilton Albany Crossgates Mall, responded to this reviewResponded 14 August 2024

Thank you for taking the time to review us. We are happy to hear you enjoyed the gym and our amazing staff. We are sorry to hear you had some difficulties with the shower and bed and thank you for bringing it to our attention.

I will be following up with our staff on these items, and hope you'll give us a try again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2024 via mobile

Honestly this was probably one of the worst stays ever. Dirty dirty room. I always bring wipes but I literally had to get a cloth and wash the floor. No nightstand, just a round table that hadn't been moved - maybe ever. Super gross behind it. The air conditioner was so clanky and loud that every time it kicked on, it woke us up. Shower was caked with mold. If we weren't here for a wedding, we would have checked out and gone somewhere else. Also, these rooms are tiny - like my dorm room in college was bigger. Only reason I am giving them 3 stars is the fact that the front desk staff was kind and helpful. We did not use the pool but my in-laws said it was ice cold. Even breakfast was ridiculous. Toast machine could not be adjusted and every piece of toast was burned.

Room tip: Don't stay at this Tru, get a room at the adjoining hotel.
Date of stay: May 2024
Trip type: Travelled with family
1  Thank Calanne69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 May 2024

$281. for 1 night on 5/ 11/24 to attend U Albany grad. Reserv made in Jan. Clean room w/2 queen beds, no carpet ( no prob.), 1 large + 2 mini pillows each bed ( mini pillows for what?) no closet, broken outlet in bathroom, nearly empty soap dispenser. How the overall space was used was a head-scratcher. See pics. Common area has pool table, some games, but seating was big, foam cushions and kind of yucky. Connecting hotel nicer, more $$, but you can use its lobby and combo Tru’s free breakfast with that one. Tru is okay, just need to make sure you check out things upon arrival. Wld likely stay elsewhere if back in Albany again.

Room tip: I’d check other places, but this may be a less $$ place for grad weekend. And for just 1 night, you decide.
Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank b4231956
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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