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Calanne
Ballston Lake, New York

Just gross

3.0 of 5 bubblesReviewed 27 May 2024via mobile
Honestly this was probably one of the worst stays ever. Dirty dirty room. I always bring wipes but I literally had to get a cloth and wash the floor. No nightstand, just a round table that hadn't been moved - maybe ever. Super gross behind it. The air conditioner was so clanky and loud that every time it kicked on, it woke us up. Shower was caked with mold. If we weren't here for a wedding, we would have checked out and gone somewhere else. Also, these rooms are tiny - like my dorm room in college was bigger. Only reason I am giving them 3 stars is the fact that the front desk staff was kind and helpful. We did not use the pool but my in-laws said it was ice cold. Even breakfast was ridiculous. Toast machine could not be adjusted and every piece of toast was burned.
Date of stay: May 2024
Room Tip: Don't stay at this Tru, get a room at the adjoining hotel.
Trip type: Travelled with family
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7 - 12 of 329 reviews
Reviewed 14 May 2024

$281. for 1 night on 5/ 11/24 to attend U Albany grad. Reserv made in Jan. Clean room w/2 queen beds, no carpet ( no prob.), 1 large + 2 mini pillows each bed ( mini pillows for what?) no closet, broken outlet in bathroom, nearly empty soap dispenser. How the overall space was used was a head-scratcher. See pics. Common area has pool table, some games, but seating was big, foam cushions and kind of yucky. Connecting hotel nicer, more $$, but you can use its lobby and combo Tru’s free breakfast with that one. Tru is okay, just need to make sure you check out things upon arrival. Wld likely stay elsewhere if back in Albany again.

Room tip: I’d check other places, but this may be a less $$ place for grad weekend. And for just 1 night, you decide.
Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
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    • Cleanliness
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Thank b4231956
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 April 2024

The hotel was clean and breakfast was decent. You can definitely hear people in the halls during the night and they don't seem to encourage quiet hours.
When I opened the blinds in the room the metal plate that goes across the top of the window fell and hit me in the head, leaving a small cut and good sized bruise. I let the front desk staff know and they said they would have it fixed but didn't see concerned that someone got hurt. Thankfully it didn't fall on my child.

Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank naturechick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Priscilla King, Owner at Tru By Hilton Albany Crossgates Mall, responded to this reviewResponded 8 May 2024

Thank you for taking the time to review our property and share your feedback. I am so sorry to hear about your experience, and how we handled your report of the issue with the blinds. This is not up to our high standards of service, and I will be addressing with our staff for re-training purposes. We take this kind of situation very seriously, and your safety is our top priority.

I believe I have already spoken with you directly regarding this for follow up, but if not, please reach out to me and I would be happy to discuss further. Priscilla.King2@Hilton.com

Thank you again or taking the time to review and I hope you will consider staying with us in the future.

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Reviewed 3 April 2024

Location, location, location ... and it was clean, bright and friendly.

This hotel is colocated with a Homewood suites and has great facilities and breakfast (pool, gym, two breakfast buffet options). The rooms were clean and functional in a very Scandinavian way which I appreciate. The staff were helpful and I would 100% stay here again.

Date of stay: March 2024
  • Trip type: Travelled as a couple
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Thank TabathaSoltay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Priscilla King, Owner at Tru By Hilton Albany Crossgates Mall, responded to this reviewResponded 8 May 2024

Thank you for the wonderful review! We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2024

Lovely clean and well decorated. The staff was friendly and very helpful. Id like to mention Sakim. He went out of his way to show concern and engaged me in a nice conversation when I was having a bad day. The mall is very close. I would definitely stay here again.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Wendy Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 December 2023

This is one of the cleanest hotels I have ever stayed in. The lobby is so inviting to hang out or just relax. Enjoyed the fitness room which was nicely supplied. The breakfast was standard but the attendants made sure everything was so clean. Nice drink/snack area for purchase. All the staff I spoke with or encountered were so friendly. You can walk to the mall. Didn't get to check out the pool. Has everything you need whether traveling for business or with the family.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Roving12068507689
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Priscilla King, General Manager at Tru By Hilton Albany Crossgates Mall, responded to this reviewResponded 3 January 2024

Thank you for your review! We are so pleased to hear you enjoyed your stay, and we are looking forward to your next visit!

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